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Swatch Group · 3 hours ago

Customer Support Specialist

Miami, FL

Full-time

Onsite

New Grad, Entry Level

Swatch Group is an international group active in the design, manufacture and sale of finished watches and components. They are seeking a Customer Support Specialist who will be the primary contact for retail customers and sales teams, ensuring customer satisfaction by managing the sales order process and resolving inquiries.

FashionJewelryManufacturing

Responsibilities

Effectively communicate and conduct appropriate follow up with assigned accounts on the status of orders, product availability, updates on pricing, SKU’s, etc

Provide an efficient and immediate response by phone, fax and/or email to assigned accounts

Enter, process, verify and track order from assigned accounts using the SAP system Review item availability in SAP

Resolve order relates issues, e.g. back orders, status of shipments, stock availability, return authorization, pricing and promotion inquiries for sales staff and retailers

Utilize company resources for product knowledge and proactive approach to constant refreshing of latest product offerings

Develop and maintain relationships with customers and sales force to ensure that all service requirements are met

Process Return Material Authorization forms

Process credits/debits and obtain proper signatures to resolve charge backs

Trace shipments and acquire written proof of delivery with carrier upon requests by customer, sales and/or credit

File freight claims with carriers upon proof or shortage and forward copies to accounting for proper follow up of payment

Develop and maintain a close working relationship with the Brands (sales & marketing coordinators, marketing managers, etc.) to keep abreast of all brand related activities (inventory availability, new product, marketing promotions and tags, etc.)

Other duties as assigned by management

Qualification

SAPCustomer ServiceMicrosoft OfficeBilingual (English/Spanish)Multi-taskingCommunicationOrganizational skillsTeam player

Required

Must have a High School Diploma or GED Equivalent

Excellent communication skills a MUST, both verbal and written

Works well in fast-paced environment servicing same day business for our distribution channel across the United States

Answer all queries in a professional, honest and straightforward manner

Ability to multi-task and work under pressure while maintaining a high level of accuracy and organization

Must be highly organized with superior follow-up skills

Assist in providing initial training to new agents as and when required

Explain/demonstrate the benefits of clients' products

Flexibility to work additional hours during peak season

Learn new tasks as needed for upward growth (team and individual!)

Be a dependable and reliable team player

Must have a driving team ambition and be goal oriented

Proven record of dependability and reliability is essential

Proficient in Microsoft Office

Must be a skilled listener – customers will tell you what they want!

Preferred

Some experience working with the general public or call center environment

Previous experience in a consumer/e-Commerce environment a plus

SAP Knowledge a definite advantage

Being bilingual in English and Spanish is a plus

Benefits

Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)

Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)

Company paid life insurance and Long Term Disability

18 days of PTO per year

Special bucket of sick time per year extended paid time for medical, parental and military leave

Holiday pay

Voluntary FSA, STD, Accident/Hospital Indemnity insurance

Employee product discount