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Elevance Health · 8 hours ago

Customer Care Representative I - Bilingual (Spanish)

Houston, TX

Full-time

Hybrid

New Grad, Entry Level

$16.85/hr - $27.67/hr

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries, guiding customers to a better healthcare experience.

Health CareHealth InsurancePersonal HealthWellness

H1B Sponsor Likely

Responsibilities

From the moment you login, you'll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers

You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails

You will partner internally to create a seamless experience for our customers and resolve potential issues

Qualification

Bilingual (Spanish)Customer service experienceAutomated customer serviceEmpathyMulti-taskingWork ethicAdaptability

Required

Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background

Bilingual (Spanish) or multi-language skills required

Must be able to pass a validated language test/assessment

Preferred

The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred

A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred

A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred

A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred

Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred

Flexible and quick learner, willing to adapt to changing customer and business needs preferred

Benefits

Affordable Health Insurance, Dental, Vision and Basic Life

401K match

Paid Time Off

Holiday Pay

Annual incentive bonus and annual increases plan based on performance

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Merit increases

Paid holidays

Paid Time Off

Incentive bonus programs

Medical, dental, vision, short and long term disability benefits

Wellness programs

Financial education resources

Company

Elevance Health

Glassdoor3.6

Elevance Health is an integrated whole-health approach to help people in health journey and address their full range of needs.

Founded in 1944

Indianapolis, Indiana, USA

10001+ employees

https://www.elevancehealth.com

H1B Sponsorship

Elevance Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (488)

2024 (604)

2023 (660)

2022 (222)