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Waymo · 6 hours ago

Program Manager, Public Safety Outreach

San Francisco, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$190K/yr - $241K/yr

10+ years exp

Waymo is an autonomous driving technology company with a mission to be the world's most trusted driver. The Program Manager for Public Safety Outreach will drive the strategic vision and operational excellence of the outreach program, ensuring alignment with Waymo's expansion goals while managing a vendor-based team of First Responder Ambassadors.

Artificial Intelligence (AI)AutomotiveAutonomous VehiclesSensorTransportation

Responsibilities

Drive the strategic vision and operational excellence of the Public Safety Outreach program, ensuring alignment with Waymo’s expansion goals

Manage and optimize a vendor-based team of First Responder Ambassadors, overseeing their deployment and performance to ensure consistent, high-impact engagement in all markets

Scale the certification and quality assurance process for the Ambassador program, ensuring that all outreach and training materials remain technically accurate and culturally resonant

Establish a data-driven framework to measure training effectiveness, translating field engagement into metrics that demonstrate the program’s impact on market readiness and public trust

Oversee the strategic roadmap for industry event participation, directing the Ambassador team’s presence at national and regional conferences

Develop scalable program playbooks and internal policies that streamline how Waymo communicates with public safety officials, increasing efficiency as the company enters new jurisdictions

Qualification

Public Safety ManagementVendor ManagementEmergency Management ProtocolsProgram OversightData-Driven FrameworksCultural CompetenceTechnical LiteracyOperational Training GapsCommunication SkillsCollaborative Approach

Required

10+ years of experience in Public Safety or Emergency Management, with a proven track record in program oversight, strategic operations, or specialized training units

Extensive experience in vendor or people management, with the ability to lead external teams to deliver high-stakes educational programs and outreach

Deep knowledge of US first responder and public safety protocols (ICS/NIMS) and the ability to design programmatic solutions that integrate AV technology into established emergency workflows

Exceptional communication skills with a focus on 'translating' program success into compelling narratives and data for executive-level internal stakeholders

Strong cultural competence within the Public Safety sector, ensuring that vendor-led messaging is authentic, credible, and effective at building long-term trust

A collaborative approach to risk management, partnering with Legal, Product, and Policy teams to ensure program compliance and operational safety

~20% travel (Domestic & International)

Willingness and ability to participate in a 24/7 on-call rotation for incident management purposes

Preferred

5+ years in a leadership role overseeing large-scale training or outreach initiatives

Demonstrated experience scaling programs efficiently across diverse geographic landscapes and varying regulatory environments

Strong technical literacy regarding autonomous vehicle systems and their intersection with national roadway safety standards (e.g., NFPA, NHTSA, or SAE)

A track record of developing metrics that prove the ROI of safety outreach, specifically in reducing operational friction in new markets

Advanced skills in identifying operational training gaps and pivoting program strategy based on real-world feedback from the field

Experience working in a high-growth technology environment where speed, efficiency, and scalability are critical to program success

Benefits

Waymo’s discretionary annual bonus program

Equity incentive plan

Generous Company benefits program

Company

Waymo

Glassdoor3.7

Waymo is a mobility technology company that improves transportation by developing self-driving solutions for travelers and daily commuters. It is a sub-organization of Alphabet.

Founded in 2009

Mountain View, California, USA

1001-5000 employees