Banfield Pet Hospital · 16 hours ago
Area Chief of Staff
Savage, MN
Full-time
Onsite
Mid, Senior Level
$142K/yr - $200K/yr
3+ years expBanfield Pet Hospital is seeking an Area Chief of Staff to lead, develop, and manage associate veterinarians across their hospitals. This role is responsible for ensuring the delivery of quality care, driving a culture of safety, and optimizing hospital performance through effective leadership and management of veterinary staff.
Health CareHospitalMedical
Responsibilities
Live and exemplify the Five Principles of Mars, Inc. within self and team
Serve as a champion for quality by communicating, demonstrating and driving a culture of quality and safety at the hospital level to optimize medical care, client experience, associate engagement and hospital performance
Perform regular hospital visits and quality audits to ensure hospital compliance with industry, regulatory and Banfield quality standards while building associate veterinarian engagement
Develop, coach, and manage associate veterinarians on the technical and functional skills needed to be successful in their role and deliver outstanding, high quality medical care that aligns with our six domains of quality and supports the business by delivering on hospital performance expectations
In partnership with the Director of Veterinary Quality (DVQ), drive a successful and growing doctor team through recruiting, gathering referrals, assisting with interviews, and leading onboarding and training of new associate and locum veterinarians in their hospitals
Develop associate and lead veterinarians to coach new hires and deliver an exceptional onboarding and mentorship experience
Deliver on veterinary quality KPIs to support the hospital, market and practice OGSMs
Perform clinical skill and leadership competency development of associate and lead veterinarians to deliver high quality medical care and outstanding client service
In partnership with the Regional P&O Co-Pilot (POCP) and the DVQ, identify and develop future veterinary talent for leadership roles within the practice
Drive doctor engagement and retention efforts in partnership with DVQ, POCP and operations by implementing strategies to reduce turnover risk and provide consistent support at the hospital level. Support the engagement and retention of certified veterinary technicians (CVTs)
Responsible for medical equipment inventory and functionality in assigned hospitals and manage requests for additional medical equipment in partnership with the DVQ and Regional Vice President of Veterinary Quality (VPVQ)
Partner with the Practice Manager (PM) to manage medical equipment maintenance and calibration in accordance with practice and equipment supplier standards
Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e. regulatory boards, vendors, associations, and referral hospitals) to promote Banfield’s brand reputation
Ensure hospital operations meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety
Other job duties as assigned
Qualification
Required
Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required
Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board
3 years experience in small animal medicine and surgery practice
Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job
This position requires special hours including working weekends and evenings
The noise level in the work environment is moderately high
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables
Requires sufficient ambulatory skills in order to perform duties while at hospital
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds
Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate medical equipment
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances
Some travel required, to assist other area hospitals as well as for vendor visits and associate education
Candidate must obtain state controlled substance and federal DEA within 3 months of employment, unless otherwise required by the state in which working
Accredited by the USDA Animal and Plant Health Inspection Service
Preferred
Conflict Management
Customer Focus
Developing Direct Reports
Directing Others
Building Effective Teams
Hiring and Staffing
Communication Skills
Managing and Measuring work
Peer Relationships
Drive for Results
Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration
Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order
Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment
Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions
Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning
Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement
Computer skills - Comfortably and confidently uses a computer and specialized software
Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures
Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment
Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others
Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned
Independence – Able and willing to perform tasks and duties without supervision
Tolerance for Stress / Resiliency – Maintains a positive 'can do' outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations
Benefits
Increased sign-on offerings and relocation support available.
Company
Banfield Pet Hospital
Banfield Pet Hospital is a veterinary care agency that specializes in providing proactive and preventive approach to pet health treatments.
10001+ employees
H1B Sponsorship
Banfield Pet Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (16)
2023 (13)
2022 (20)
2021 (9)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-11Acquired
Leadership Team
Ludek Janousek
CFO
Jeff Ellison
Chief Operating Officer
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