Korro AI · 1 week ago
Associate Customer Success Manager (Associate CSM)
United States
Full-time
Remote
New Grad, Entry Level
$75K/yr - $85K/yr
0+ years expKorro AI is reimagining children’s therapy through the power of play and AI, creating an interactive platform for gamified therapeutic experiences. They are seeking an Associate Customer Success Manager to support customer adoption of their product and provide valuable feedback for its evolution.
Artificial Intelligence (AI)Virtual Reality
Hiring Manager
Rainer Müller
Responsibilities
Customer Support & Guidance: Manage a high-volume book of accounts, ensuring smooth onboarding and ongoing adoption
Customer Retention & Expansion: Collaborate with the broader success team to achieve team and individualized retention and expansion targets
Feedback Collection: Capture and document customer feedback and share with internal teams to influence product improvements
Training & Enablement: Assist in creating simple educational resources, FAQs, and how-to guides for customers with minimal technical barriers
Data Tracking: Monitor usage and adoption metrics, flag risks, and identify opportunities for customers to get more value from the product
Collaboration: Partner with Senior CSMs, Product, and Marketing teams to build scalable processes and materials
Professional Growth: Learn and apply CSM best practices, with mentorship from senior team members
Qualification
Required
Strong preference for a practitioner-led background, with PT/OT/SLP (1-2 years of experience)
0-6 months of experience in Customer Success, Account Management, or a client-facing role (internships or healthcare/education background also considered)
Excellent communication skills; ability to explain simple concepts to a wide range of stakeholders (therapists, parents, administrators)
Highly organized, detail-oriented, and able to manage multiple tasks simultaneously
Growth mindset and goal oriented with an eagerness to build a career in customer success
Benefits
Healthcare/Dental/Vision
401k match
Company sponsored lunches
PTO
Company
Korro AI
We are introducing a new strategy for children’s healthcare.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Bader
CEO
Recent News
2025-04-04
2025-02-17
Company data provided by crunchbase