Apply on Employer Site

Princess Cruises · 1 month ago

Manager, Professional Growth and Recognition - Remote

United States

Full-time

Remote

Mid Level

3+ years exp

Princess Cruises is the world’s leading international premium cruise line and tour company, seeking a Manager, Professional Growth & Recognition to lead employee development and recognition initiatives across the Contact Center organization. This role involves overseeing mentorship programs, analyzing program metrics, and collaborating with various teams to enhance employee engagement and leadership development.

Adventure TravelLeisureTourismTravelTravel Agency

Responsibilities

Oversee the Mentorship Program end-to-end — including strategy, participant recruitment and matching, mentor development, resource creation, progress monitoring, and program evaluation

Evaluation frameworks by establishing participation goals, success metrics, and progress reviews

Coach and support program participants (mentors, mentees, leadership candidates, and recognition recipients) to ensure a consistent, high-quality experience

Analyze program metrics (participation rates, progression milestones, satisfaction scores, and recognition trends) to identify opportunities for innovation and improvement

Collaborate cross-functionally with training, leadership, and workforce management to integrate program activities with onboarding, performance cycles, and operational needs

Communicate program updates to leadership, providing insights, recommendations, and progress reports

Qualification

Employee development managementMentorship program designData analysis skillsCross-functional project leadershipInterpersonal communication

Required

Bachelor's degree in human resources, Business Administration, Organizational Development, or related field (or equivalent combination of education and experience)

3–5 years of experience managing employee development, training, recognition, or engagement programs, preferably in a contact center or large operational environment

Demonstrated experience designing, implementing, and evaluating mentorship or leadership development initiatives

Proven ability to lead cross-functional projects and manage multiple priorities simultaneously

Strong data analysis and reporting skills to measure program effectiveness and inform decisions

Excellent interpersonal, facilitation, and communication skills with the ability to influence and engage stakeholders at all levels