State of Ohio · 1 hour ago
Customer Support Specialist (AP1) - NE Region
United States of America-OHIO-Cuyahoga County
Full-time
Onsite
Entry Level
$46K/yr - $54K/yr
1+ years expOpportunities for Ohioans with Disabilities (OOD) empowers Ohioans with disabilities through employment and independence. The Customer Support Specialist will support Vocational Rehabilitation professionals by handling administrative duties, greeting customers, and providing information about services.
GovernmentOffice Administration
No H1B
Responsibilities
Provide coverage for the office phone and front desk by responding to routine inquiries from participants with disabilities and/or the public as well as maintaining the sign in/out sheets and greeting guests
Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail
Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology
Complete data entry, and schedule intake meetings for people with disabilities applying for OOD services
Provide ongoing case service and programmatic support through correspondence, follow-up and reminder phone calls, supporting OOD Hiring Events, running reports, and more
Qualification
Required
1 year training or 1 year experience in secretarial science or business office applications
OR equivalent of education and/or experience per Minimum Class Qualifications noted above
Benefits
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Company
State of Ohio
State of Ohio is more than ‘just a job’ – is a privilege to serve families, friends and neighbors who rely on us throughout our great state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beverlyn Johns, MS
Deputy Chief Operating Officer
Holly Drake
State Chief Information Security Officer
Recent News
2025-08-26
2025-08-06
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