First Citizens Bank · 4 hours ago
Operational Readiness Analyst (Remote)
United States
Full-time
Remote
Mid, Senior Level
$108K/yr - $165K/yr
6+ years expFirst Citizens Bank is a growing institution in the Large Financial Institution (LFI) sector, focusing on enhancing operational resilience and responsiveness. The Operational Readiness Analyst plays a crucial role in ensuring new projects and systems are prepared for successful operation by coordinating stakeholders, validating requirements, and managing risks.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Develop, maintain and execute operational readiness plans, checklists, and transition frameworks to support successful project rollout
Lead readiness assessments to confirm that processes, documentation and systems are completed before go-live
Coordinate readiness gates, stakeholder sign-offs, and post-implementation reviews
Collaborate with operations, business units, SRE teams and project teams to align deliverables, requirements, and expectations
Identify operational risks, gaps, and dependencies; recommend and track mitigation actions
Develop and track mitigation strategies that prevent disruption during deployment
Support issues resolution and provide post-launch stabilization oversight
Ensure operational procedures, workflows, SOPs, and contingency plans are created, validated, and approved prior to go-live
Coordinate and validate staff training, competency assessments, and resource readiness
Ensure all operational documentation is complete, accurate, and transferred to operational teams
Develop and track readiness KPIs and provide regular status reports to leadership
Capture lessons learned and contribute to improving the organization’s operational readiness framework and methodologies
Qualification
Required
Bachelor's Degree and 6 years of experience in Technical work in Application Development, Server Administration, Information Security or Engineering OR High School Diploma or GED and 10 years of experience in Technical work in Application Development, Server Administration, Information Security or Engineering
Preferred
Bachelor's degree in business, operations management, engineering, project management, or related field (or equivalent experience)
5-8+ years' experience in operations, project coordination, commissioning, or process improvement within complex environments
Strong understanding of operational workflows, change management and service introduction principals
Demonstrated experience managing cross-functional stakeholders
Excellent problem-solving and risk-assessment skills
Strong communication, organization, and documentation abilities
Familiarity with project management methodologies is an asset
Industry-specific certifications (e.g., Lean, Six Sigma, ITIL, PMP) are beneficial
Benefits
Variable incentives
Bonuses
Benefits
Other awards
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase