Hexaware Technologies · 1 day ago
Application Support - Java skills - Associate
United States
Full-time
Remote
New Grad, Entry LevelHexaware Technologies is a leading global IT Services company dedicated to driving digital transformation and innovation. The Application Support - Java skills role involves providing Level 2 technical support for enterprise applications, managing incidents, and ensuring compliance with audit standards while collaborating with various teams for issue resolution.
BankingConsultingInfrastructureInsuranceInsurTechSoftware
Responsibilities
Provide Level 2 technical and functional support for enterprise financial and business applications presently used by Client
Investigate and resolve incidents escalated from L1 support, ensuring SLA adherence
Perform in-depth analysis of recurring issues and drive permanent fixes in coordination with development and infrastructure teams
Monitor critical batch jobs, integrations, and system interfaces (e.g., Control-M, Autosys, Mainframe)
Perform system health checks and validate end-to-end workflows after releases, patches, or upgrades
Log, track, and manage tickets through ITSM tools (ServiceNow, Jira Service Management)
Conduct root cause analysis (RCA) for incidents and document resolutions for the knowledge base
Collaborate with vendors or L3 application teams for bug resolution and change implementation
Knowledge Base Article to update and Review created by L3 or application development teams for resolution of the incident/
Participate in change review boards (CAB) and validate deployments in test/UAT environments
Support regression and user acceptance testing (UAT) for releases, patches, and updates
Maintain detailed change documentation and ensure compliance with audit standards
Support month-end, quarter-end, and year-end close cycles with application monitoring and validation
Provide Tools usage information to Application support level L3 as and when required
Proactively monitor key business processes, interfaces, and scheduled jobs to prevent service disruptions
Generate daily/weekly status reports and track open issues, RCA status, and improvement actions
Contribute to continuous improvement by identifying automation or process optimization opportunities
Qualification
Required
Provide Level 2 technical and functional support for enterprise financial and business applications presently used by Client
Investigate and resolve incidents escalated from L1 support, ensuring SLA adherence
Perform in-depth analysis of recurring issues and drive permanent fixes in coordination with development and infrastructure teams
Monitor critical batch jobs, integrations, and system interfaces (e.g., Control-M, Autosys, Mainframe)
Perform system health checks and validate end-to-end workflows after releases, patches, or upgrades
Log, track, and manage tickets through ITSM tools (ServiceNow, Jira Service Management)
Conduct root cause analysis (RCA) for incidents and document resolutions for the knowledge base
Collaborate with vendors or L3 application teams for bug resolution and change implementation
Knowledge Base Article to update and Review created by L3 or application development teams for resolution of the incident
Participate in change review boards (CAB) and validate deployments in test/UAT environments
Support regression and user acceptance testing (UAT) for releases, patches, and updates
Maintain detailed change documentation and ensure compliance with audit standards
Support month-end, quarter-end, and year-end close cycles with application monitoring and validation
Provide Tools usage information to Application support level L3 as and when required
Proactively monitor key business processes, interfaces, and scheduled jobs to prevent service disruptions
Generate daily/weekly status reports and track open issues, RCA status, and improvement actions
Contribute to continuous improvement by identifying automation or process optimization opportunities
Enterprise Monitoring Tools: Dynatrace, Elastic Search Service
Job Scheduling Tools: Control-M, Autosys Level 2 Knowledge
ITSM Tools: ServiceNow, Remedy, Jira Service Desk
Query Skills: SQL Query Understanding
Cloud/Integration Exposure: AWS, or middleware systems
Log Search and Reporting: Kibana Logs, Splunk Query Understanding/Dashboards to Trace root the application Logs
Must Supported on Unix Servers command line execution
Strong analytical and problem-solving skills with a detail-oriented mindset
Excellent verbal and written communication for business and technical discussions
Ability to manage time efficiently and perform under pressure during financial close cycles
Team player with strong collaboration and customer engagement skills
Flexible to work in 24x7 or rotational shifts, depending on business criticality
Benefits
Excellent Health benefits with low-cost employee premium.
Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
Unlimited training and upskilling opportunities through Udemy and Hexavarsity
Competitive Salary
Company Pension Scheme
Comprehensive Health Insurance
Flexible Work Hours and Hybrid Work Options
XX days paid annual holidays + public holidays.
Professional Development and Training Opportunities
Employee Assistance Program (EAP)
Diversity, Equity, and Inclusion Initiatives
Company Events and Team-Building Activities
Company
Hexaware Technologies
At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology.
Founded in 1990
10001+ employees
H1B Sponsorship
Hexaware Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (629)
2024 (703)
2023 (510)
2022 (648)
2021 (647)
2020 (1064)
Funding
Current Stage
Public CompanyTotal Funding
$67.69MKey Investors
MAPE Advisory GroupGeneral Atlantic
2021-10-23Acquired
2013-01-01Post Ipo Equity
2006-10-01Post Ipo Equity
Leadership Team
P R Chandrasekar
Vice Chairman & CEO
Srikrishna Ramakarthikeyan
CEO
Recent News
2025-12-25
Hindu Business Line
2025-12-17
PR Newswire UK
2025-12-16
Company data provided by crunchbase