Princess Cruises · 1 month ago
Professional Growth, Mentorship and Recognition Specialist - Remote
United States
Full-time
Remote
Entry, Mid Level
2+ years expPrincess Cruises is the world’s leading international premium cruise line and tour company, known for delivering the Medallion Class experience. They are seeking a Professional Growth, Mentorship & Recognition Specialist to support global contact center operations by coordinating professional growth and recognition programs that foster a culture of growth, recognition, and engagement across the organization.
Adventure TravelLeisureTourismTravelTravel Agency
Responsibilities
Coordinate the end-to-end execution of professional growth and recognition programs, including the mentorship program, Bridge to Leadership, President’s Club, and the employee points system, ensuring smooth operations and consistent engagement
Facilitate ongoing communication with program participants, including mentors, mentees, leadership candidates, and recognition recipients, to ensure alignment, participation, and an overall positive experience across all initiatives
Develop and maintain program resources such as guides, communication templates, nomination forms, and training materials to support employee understanding and success within each program
Track and analyze key program metrics (e.g., participation rates, progression milestones, satisfaction scores, and points earned) to assess impact and identify opportunities for improvement
Collaborate with training, leadership, and workforce management teams to align program activities with onboarding, performance cycles, and business needs
Provide support and guidance to mentors and program participants to ensure a consistent, high-quality experience that fosters growth, leadership readiness, and recognition
Recommend program enhancements based on participant feedback, data trends, and best practices in employee engagement and development
Ensure accurate documentation and recordkeeping across all programs in compliance with internal privacy standards, company policies, and operational procedures
Qualification
Required
Bachelor's degree in human resources, Business Administration, Organizational Development, Education, or a related field. Equivalent experience will be considered
Strong interpersonal and communication skills, both written and verbal
Ability to work collaboratively across multiple departments and levels of the organization
Familiarity with adult learning principles, coaching models, or mentorship best practices
2-4 years of professional experience in a contact center, customer service, training, human resources, or employee development environment
2+ years of experience in coordinating or managing programs in a fast-paced, high-volume sales or contact center environment
Proven track record of program or project management with clear deliverables and measurable outcomes
Preferred
Demonstrated experience coordinating or supporting mentorship, coaching, or training programs is highly preferred
Experience working cross-functionally with operations, training, or leadership teams in a fast-paced, metric-driven environment is highly preferred
Benefits
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Company
Princess Cruises
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carmen Corvos-Roig
Senior Vice President of Sales
Gustavo Antorcha
President
Recent News
2026-01-25
Company data provided by crunchbase