phia, LLC ยท 1 month ago
Business Process Analyst/Engineer
Fairfax, VA
Full-time
Hybrid
Mid Level
3+ years expphia, LLC is a company focused on collaborative and meaningful work, providing technical and operational expertise to partners and clients. They are seeking a Business Process Analyst to support cybersecurity information sharing and collaboration operations at a Federal agency, playing a key role in optimizing processes and leveraging ServiceNow capabilities.
Cyber SecurityInformation TechnologySmall and Medium Businesses
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide business process analysis/engineering support (e.g. requirements analysis, project planning and management, process development and optimization, etc.) for leveraging ServiceNow capabilities in support of mission functions
Facilitate transition planning and activities as the organization continues migration from legacy SharePoint-based processes to ServiceNow, ensuring the new system is user-friendly and meets evolving team needs
Gather, write, and prioritize requirements and ensure business needs are defined
Coordinate work with agency IT teams on development projects
Understand and leverage Software Development Lifecycle (SDLC) framework standards and best-practices
Support knowledge management and maintain documentation reference materials
Qualification
Required
Ability to support in-person/in-office work based on mission needs, with remote work flexibility
U.S. Citizens with a Top Secret (TS) security clearance
Provide business process analysis/engineering support (e.g. requirements analysis, project planning and management, process development and optimization, etc.) for leveraging ServiceNow capabilities in support of mission functions
Facilitate transition planning and activities as the organization continues migration from legacy SharePoint-based processes to ServiceNow, ensuring the new system is user-friendly and meets evolving team needs
Gather, write, and prioritize requirements and ensure business needs are defined
Coordinate work with agency IT teams on development projects
Understand and leverage Software Development Lifecycle (SDLC) framework standards and best-practices
Support knowledge management and maintain documentation reference materials
Experienced with leveraging both ServiceNow and Microsoft SharePoint for workflow automation and knowledge management
Innovative and thoughtful in developing approaches to the creation, storage, and distribution of digital content
Team oriented and a strong communicator
BA/BS preferred
Minimum of 3 years of relevant experience
Top Secret (TS) clearance required
Preferred
Extensive experience with ServiceNow capabilities, implementation processes, and common challenges
Familiarity or experience with cybersecurity operations, analysis, incident response, and information sharing & collaboration functions
Superior written and verbal communication skills
Any ServiceNow certifications
Any process-related certifications (e.g. ITIL, Agile, Lean Six-Sigma, etc.)
Any cybersecurity-related certifications
Company
phia, LLC
phia LLC is a Northern Virginia based small business that was established in 2011.
11-50 employees
Funding
Current Stage
Early StageRecent News
2022-09-16
Company data provided by crunchbase