United Veterinary Care · 3 months ago
Veterinary Emergency & Critical Care Lead Client Service Representative - Overnights
Austin, TX
Full-time
Onsite
Mid Level
3+ years expUnited Veterinary Care is dedicated to enhancing the quality of life for pets through advanced veterinary care. The Lead Client Care Representative plays a crucial role in client interactions and ensuring high-quality care for patients, while also training staff and managing communication within the team.
Health CareHospitalVeterinary
Responsibilities
Trains new staff in office procedures, hospital flow and medical terminology
Ability to adapt to an ever changing environment and handle stress and pressure calmly, with poise and tact
Handle all incoming phone calls, emails, text messages, and chats, responding to each with the immediacy of care needed
Perform all check-ins of clients. Handling inventory and supplies
Perform all opening and closing reconciliation of cash
Determining client’s visitation status within the practice management system
Maintaining housekeeping including but not limited to all lobby areas, exam rooms, and general stocking of client or patient areas
Performs all functions of a CCR expertly
Willingness and ability to perform clean-up duties involving animal bodily fluids and waste including but not limited to urine, feces, vomit, blood, etc
Maintains advanced working knowledge of the practice management system including the ability to audit and review patient visits and invoices
Demonstrates full comprehension of triage criteria, common veterinary medical terms, procedures, and conditions
Troubleshoots and manages modes of hospital communication to the hospital team as well as to the client. Promoting consistent communication within the team as well as with our clients
Oversee maintenance of office equipment, computers, printers, and phones
Inform management of any repair needs in the reception / lobby area
“Go To” person for payment options, insurance information, and wellness programs
Contributes to the performance management of staff including annual reviews and disciplinary action - lead by the Client Care Manager
Help cover planned and unplanned CCR schedule changes
Ability to always maintain a calm and professional demeanor
Professionally communicate with clients and resolve client complaints
Handle stress and pressure calmly, with poise and tact
Self-motivated, hard worker
Ability to multitask, prioritize and delegate appropriately
Willingness and ability to learn new tasks quickly
Ability to receive constructive criticism and accept responsibility for actions
Reliable and dependable
Common sense, good judgment and sense of humor
Qualification
Required
High School Diploma or GED required
At least 3 years of previous experience in the client service industry
Experience with Microsoft Office suite and/ or Google Workspace products
Ability to multi-task, and time management skills
Ability to work within a team setting
Ability to communicate effectively
Must be willing and able to work nights/weekends/holidays as business needs dictate
Must be able to stand or sit at a computer station for long periods of time
Must be able to lift up to 30 lbs. occasionally
Preferred
12 months Veterinary experience preferred
Benefits
Medical, Dental, and Vision insurance options, all starting the first of the month following the date of hire.
Short Term Disability paid for by employer
Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
Company Sponsored Employee Assistance Program (Headspace)
401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
Flexible Spending Account or Health Savings Account options
Long Term Disability option
Progyny-Fertility and Family Building Support (up to $10,000)
Team Member Discounts for Pet Care
Paid time off-inclusive of sick, personal, and vacation
LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
Referral Bonus Program
DailyPay on Demand
Personal pet discounts.
Company
United Veterinary Care
United Veterinary Care is a animal hospitals providing a range of medical and surgical services.
1001-5000 employees
H1B Sponsorship
United Veterinary Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$23.77M2020-10-15Series Unknown· $5.1M
2020-01-29Series Unknown· $18.68M
2019-01-01Acquired
Leadership Team
Richard Roskell
Co-Founder & Chief Strategy Officer
Recent News
Company data provided by crunchbase