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Coastal Beverage Company · 1 month ago

IT Operations Support Analyst

Greenville, NC

Full-time

Onsite

Mid Level

3+ years exp

Coastal Beverage Company is an Equal Opportunity Employer seeking an IT Operations Support Analyst. The role involves maintaining MDM and RMM systems, providing Tier 2 support, and ensuring endpoint security while assisting with IT audits and compliance.

Food and BeverageHospitalityWine And Spirits

Responsibilities

Maintain and manage the MDM and RMM systems, ensuring compliance and security. Provide regular compliance status updates and escalate exceptions to IT leadership

Deploy, assist, and administer new technologies approved by CBC leadership, providing documentation and deployment status to the IT End User Support Manager

Ensure the security and proper functioning of all endpoint and mobile systems in accordance with company standards, and promptly alert IT leadership of any potential security threats or incidents

Support the IT team in monitoring data backups and conducting periodic testing and evaluation of backup processes. Promptly report any anomalies or failures to IT leadership

Provide Tier 2 support for issues logged on the helpdesk and escalate recurring or unresolved issues to IT End User Support Manager

Deploy and replace PCs, mobile devices, and other IT equipment as needed for life-cycle management. Recommend devices that require replacement to IT End User Support Manager for review and approval

Monitor system performance, security alerts, and logs to proactively identify and resolve issues. Document findings and escalate concerns to IT leadership team

Assist with IT audits, compliance requirements, and security best practices. Provide required documentation and reports to IT leadership as requested

Create documentation for devices maintained; assist with general IT documentation

Serve as the primary liaison for the service center employees, including conducting site visits for hardware replacement and troubleshooting

Perform network infrastructure and server system security updates and upgrades as directed by IT leadership

Monitor elements of security stack, report on and resolve areas of identified risk and incident/events in accordance with escalation procedures and incident response policy. Provide regular incident and status reports to IT leadership team

All other duties and responsibilities as assigned

Qualification

MDMRMM systemsEndpoint securityIT auditsWindows OSMac OSMobile device managementCustomer serviceTechnical documentationProblem-solvingCommunication skills

Required

Possess and display Coastal Beverage Company's Core Values at all times: Craft It, Own It, Protect It, Celebrate It

Possess education equivalent to an associate's degree plus three years of similar or related experience; or equivalent combination of education and experience

Possess the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Possess the ability to read and comprehend simple instructions, short correspondence, and memos; possess the ability to write simple correspondence

Possess the ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization

Possess the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Possess the ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Possess intermediate reasoning skills including ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Possess the ability to deal with problems including several concrete variables in standardized situations

Possess computer skills requiring knowledge of word processing software, e-mail software, spreadsheet software, order processing systems, and Internet. Possess knowledge of Windows OS, Windows 10, Mac OS and iOS including future releases, mobile printers, WLAN, and Bluetooth

Possess the ability to maintain regular and punctual in-person attendance to support staff with technical and equipment issues

Possess the ability to travel up to 30% of the time. Possess an active driver's license, acceptable driving record, and the ability to drive as an essential job function