Big R Farm and Home · 1 week ago
Firearms Associate (Illinois)
Harrisburg, IL
Part-time
Onsite
New Grad, Entry Level
$16/hr - $19.50/hrRural King Supply is dedicated to creating a positive and rewarding workplace for its associates. The Firearms Associate role focuses on providing exceptional customer service and expertise in firearms and related accessories, ensuring compliance with laws and regulations while contributing to a positive shopping experience.
Consumer GoodsSalesShopping
Responsibilities
Greet customers with a warm and friendly demeanor as they enter the department, creating a welcoming atmosphere and setting the tone for a positive shopping experience
Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model
Provide expert guidance and unbiased product recommendations to customers based on their individual requirements
Ensure compliance with all federal, state, and local laws and regulations pertaining to firearms sales and transfers
Complete all required firearm compliance training and demonstrate an understanding of the Firearms SOP
Assist customers in selecting appropriate ammunition, accessories, and related products
Maintain an organized and visually appealing firearms display area, ensuring products are accurately labeled and priced
Process transactions accurately and efficiently, handling payments and necessary documentation
Stay updated on current firearm trends, models, and industry news to provide informed recommendations
Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required
Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals
Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary
Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction
Promote exclusive offers, RK Firearms Plus Protection Plan (RKFPPP), and awareness of the store loyalty program
Process special orders, operate the POS register, and resolve return issues as needed
Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean, safe, and attractive sales floor during periods when not assisting customers
Participate in cross-training for flexibility in various departments and responsibilities
Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent; additional education or training in firearms safety is a plus
Knowledge of federal, state, and local laws and regulations regarding firearms sales and transfers
Strong interpersonal and communication skills, with the ability to engage customers effectively
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
Excellent attention to detail and organizational skills
Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail
Proven track record of consistently producing error-free work and meeting quality standards
Proficiency in using computer systems for transaction processing and record-keeping
Strong commitment to maintaining a safe and secure shopping environment
Demonstrated behaviors must reflect integrity, professionalism, and confidentiality
Must be able to stand for prolonged periods of time
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
Must be able to verbally communicate effectively with others (in-person and via electronic devices)
Must have close visual awareness
Ability to use a ladder and/or pallet jack
Preferred
Previous experience in firearms sales or a related field is preferred
Benefits
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program (no cost to you!)
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company
Big R Farm and Home
The official page for Big R Farm and Home (formerly Rural King Supply) Stores. Family owned/operated for over 58 years.
Founded in 1965
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase