Fleming Medical Ltd · 2 days ago
Help Desk Support Specialist
United States
Full-time
Remote
Entry Level
$22/hr - $27/hr
1+ years expFleming Medical is an Irish family-owned business that provides a wide range of medical devices and healthcare consumables. They are seeking a reliable and customer-focused Help Desk Support Specialist to provide technical assistance and support to internal teams and external clients, ensuring smooth and efficient use of technology within the organization.
Health CareManufacturingMedicalMedical DeviceRetail
Responsibilities
Serve as the first point of contact for users seeking technical assistance via phone, email, or chat
Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems
Respond to queries and requests for assistance, guiding users through step-by-step solutions
Troubleshoot technical issues related to computers, printers, networking, and peripherals
Install, configure, and maintain software, hardware, and network systems
Escalate unresolved issues to higher-level support teams or vendors as necessary
Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.)
Maintain knowledge of company systems and technologies to provide effective solutions
Provide end-user training on basic IT functions, software, and tools
Collaborate with other IT teams to ensure smooth integration of systems and software
Participate in system updates, patches, and routine maintenance
Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs)
Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures
Qualification
Required
Experience: 1-2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered)
Technical Knowledge: Familiarity with common operating systems (Windows, macOS, Linux), office productivity software (Microsoft Office, Google Workspace), and basic networking principles
Problem-Solving: Strong diagnostic skills and the ability to troubleshoot hardware, software, and network issues
Communication: Excellent verbal and written communication skills to effectively assist users with technical problems
Customer Service: Proven ability to deliver high-quality customer service and maintain a positive, professional demeanor when handling support requests
Organizational Skills: Ability to manage multiple support requests, prioritize tasks, and work under pressure
Attention to Detail: Precision in documenting technical issues and solutions in the ticketing system
Team Collaboration: Ability to work effectively as part of a team and collaborate with other IT professionals
Benefits
Health insurance (medical, dental, vision)
Paid time off (vacation, sick days, holidays)
Retirement plan (e.g., 401k)
Professional development opportunities
Remote work options (if applicable)
Company
Fleming Medical Ltd
We at Fleming Medical pride ourselves in having over 30 years’ experience in developing and supplying of Medical Devices, Equipment, Diagnostics, Consumables and Products to both the Irish & International Healthcare & Pharmacy industries.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase