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Tennessee Orthopaedic Alliance · 2 days ago

Financial Counselor

United States

Full-time

Remote

New Grad, Entry Level

Tennessee Orthopaedic Alliance is the largest orthopaedic surgery group in Tennessee, focusing on the diagnosis and treatment of musculoskeletal system disorders. The Financial Counselor plays a crucial role in the revenue cycle by assisting patients with self-pay accounts, explaining benefits, setting up payment plans, and ensuring effective communication to enhance customer service.

Health CareMedical

Responsibilities

Work the daily appointments - Open balances and print statements for front desk to collect at check-in

Meet face to face with patients regarding balances on their account

Explain patient benefits (Deductibles, Co-pays, & Co-insurance amounts)

Set up payment plans

Submit adjustment requests

Request patient refunds

Assist front desk with check-out

Pre-service collections (Surgery deposit, ESI, & High Dollar Drugs)

Schedule patients for appointments or follow-ups

Work the self-pay report(aging report & work log)

Follow-up on insurance denials

Collect patient payments

Any additional task assigned by Site Manager or Front Desk Supervisor

Qualification

Revenue cycle experienceCustomer serviceMathematical skillsMS-Excel proficiencyTelephone communicationDetail orientationOrganizational skills

Required

Demonstrated success in a revenue cycle or healthcare business office environment, specifically with self-pay or insurance collections

Exceptional focus on Customer Service

Strong, positive, telephone communication skills

Ability to read and understand payer remittance advices

Ability to differentiate between allowed charges, contractual adjustments, line item denials / reasons, patient responsibility (co-pay, co-insurance, and deductibles), bundled payments, etc

Must be able to meet average expectations for productivity and quality standards

Must possess detail orientation, and the ability to recognize patient address changes, typing errors, medical coding mistakes, or other revenue cycle errors

Ability to organize and prioritize day-to-day tasks to keep work assignments current

Strong mathematical skills to accurately apply discounts and to ensure correct patient balances

Proficient in MS-Excel for analyzing data using basic formulas, pivot tables, and charts