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Arizent · 5 hours ago

Customer Success Manager, Marketing Services

New York, NY

Full-time

Onsite

Entry, Mid Level

$65K/yr - $73K/yr

2+ years exp

Arizent is a business information company that empowers professional communities by providing insights, analysis, and opportunities to connect. The Customer Success Manager plays a crucial role in ensuring successful campaign execution by serving as a key partner to sales teams, external clients, and internal execution teams, focusing on pre-sales support, client relationship management, and campaign operations.

Information Services

Responsibilities

Create or edit proposals and contracts under the direction of sales leaders as needed, including new RFP’s and contracts for routine upsells

Act as a liaison between digital advertising, demand generation services and sales team leaders to determine inventory availability

Review and vet signed contracts before acceptance, ensuring accuracy and feasibility of deliverables

Ensure a smooth hand-off post-sale, acting as the key point of contact once sales are closed, gathering campaign assets and organizing timelines

Handle all kickoff calls to explain how programs work post-sale and align expectations with internal and external stakeholders

Communicate campaign performance reports (e.g., sharing progress, metrics, and insights) to clients throughout the campaign, meeting regularly to identify ways to improve performance and ensure client satisfaction

Identify potential new revenue opportunities through upsells and renewals when campaigns are complete

Respond to client questions, and escalate client concerns or risks to the sales team or operations team as needed to resolve issues quickly and effectively, with a client-first mindset

Work with internal teams to receive and manage campaign assets (e.g., creative materials, targeting parameters). Ensure timely collection of required assets from clients, tracking progress and communicating any delays

Conduct weekly internal check-in meetings to ensure teams stay on track and meet deadlines

Schedule and coordinate calls with clients and partners, including project updates and planning sessions

Develop and maintain a unified production schedule, gathering client feedback as needed and ensuring timely execution of deliverables. Communicate production schedule changes to both clients and internal teams to keep everyone aligned

Work with Finance to resolve billing discrepancies, credit applications, and ensure accurate invoicing

Oversee order entry and Salesforce management for supported reps, ensuring campaigns are tracked properly from start to finish