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NEOGOV · 5 hours ago

CIIS Training and Outreach Coordinator - HP III - Immunization Information System CIIS Program

Denver, CO

Full-time

Onsite

Senior Level

$65K/yr - $74K/yr

6+ years exp

NEOGOV is seeking a CIIS Training and Outreach Coordinator for the Department of Public Health & Environment in Colorado. This role involves developing training programs and providing technical assistance to healthcare providers, ensuring effective use of the Colorado Immunization Information System (CIIS) to improve vaccination rates.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Creates training and instructional design for the CIIS web application

Hosts monthly live webinars on training topics such as, but not limited to, General User, Patient Management, Reminder/Recall, etc

Creates and maintains training materials and processes for computer-based training (CBT) modules, PowerPoints, webinars, report tutorials and user guides, and ensures most current versions are posted on the public facing website and within CIIS

Webinar maintenance: host account approval, setting up training registration, hosting/presenting live webinars, tracking course statistics, and recording trainings

CBT maintenance: storyboard creation and maintenance, building/updating courses in Articulate 360 and Canva, testing/publishing final version to learning management system (uploading, registration, tracking stats, etc.)

Trains, clarifies, and serves as a resource to all levels of healthcare providers for appropriately individualized use of CIIS

Position serves as the CIIS CO.Train liaison. This includes providing assistance to CIIS users on using CO.Train to complete CIIS training, and coordinating with the CDPHE CO.Train administrator (e.g., staging CIIS online courses, staying abreast of changes within CO.Train that may impact CIIS users)

Position incorporates digital accessibility guidelines into training materials to ensure that they are compliant with Web Content Accessibility Guidelines (WCAG) 2.1 AA

Promotes and demonstrates the usage, value, and public health impact of CIIS to public and private providers as a strategic method to increase timely and appropriate vaccination delivery rates

Provides consulting services and technical assistance to public and private healthcare providers including: analyzing, determining, and documenting individual healthcare provider site immunization clinical and medical data system (including Electronic Health Record systems) workflows

Responds to inquiries regarding CIIS reminder/recall, reports, private inventory management, etc

Communicates relevant state statutes, health information industry standards, and other appropriate resources to providers and stakeholders

Manages CIIS training webpage content serving as a liaison to update resources and training materials on external webpages ensuring compliance with WCAG 2.1 AA requirements

Collaborates with other units in the Branch to assist with pulling MMR data for the eligible providers who participate in the Kindergarten MMR Provider Honor Roll program

Performs outreach to immunizing providers who are a part of the Kindergarten MMR Provider Honor Roll program

Collaborates with the CIIS team and other teams within the Branch to update CIIS training and Colorado Kindergarten MMR Honor Roll webpage content to ensure it is up to date and accurate

Develops regular “CIIS Tips and Tricks” training points on system functionality (e.g., how to run an Immunization Rates report or how to add a patient to the system) and posts to the CIIS News Feed section of the registry

Uses the training spreadsheet to organize, classify, and update training materials

Responsible for generating the “User Impact Document” that brings awareness to CIIS upgrades and functionality every month

Serves as back up to sending out non-CIIS related communications through “Constant Contact” for the Immunization Branch

Collaborates with the CIIS Help Desk to assist with inquiries such as, but not limited to, with processing immunization record requests, providing technical assistance to CIIS users regarding user interface questions and CIIS user account issues, and answering CIIS Help Desk Webex calls. This position provides critical backup and surge response support to maintain timely customer support for providers and members of the general public

Collaborates with the CIIS School Coordinator to assist with inquires, such as, but not limited to, processing CIIS opt-outs, rescind opts-outs, and vaccine exemptions. This position provides critical support during high volume periods, to ensure timely processing of inquiries and submissions

Collaborates with the CIIS School Coordinator to provide assistance for CDPHE’s Online Immunization Education Module, offering technical support for the build out and ongoing maintenance of the Module while ensuring that it is compliant with WCAG 2.1 AA requirements

Fulfills immunization record requests in accordance with applicable policies and procedures

Qualification

Training curriculum developmentImmunization registry knowledgeTechnical assistanceMicrosoft Office proficiencyWebinar hostingCollaborationCommunication skillsAttention to detail

Required

Six (6) years of professional experience in designing and implementing training, system user guides, website content, working with immunizations, or other closely related occupational field related to the work assigned to the position

A combination of related education in Public Health, Education, Health Sciences or closely-related field and/or years of professional experience in designing and implementing training, system user guides, website content, working with immunizations or other closely related occupational field related to the work assigned to the position equal to Six (6) years