American Airlines · 2 days ago
Director, Communications
Dallas, TX
Full-time
Onsite
Director/Executive
10+ years expAmerican Airlines is a leading airline company that offers a dynamic work environment and opportunities for personal and professional growth. The Director of Operations Communications will lead a team in developing and executing communication strategies to manage real-time operational issues and enhance the airline's brand and reputation through effective internal and external communications.
AerospaceAutomotiveTransportationTravel
Responsibilities
Lead a team to develop and execute communications strategies around highly volatile and fast-moving issues with tight deadlines
Lead a team through rapid communications response throughout the airline, including creating and developing internal and external communication plans
Provide strategic leadership support of the Airport and Contact Centers Operations and Technical Operations Communications teams which are charged with executing and driving various strategic communications efforts that inform, educate, engage and align the frontline team members in each group, as well as the leaders who support them
Provide strategic leadership support of the Domestic Field Communications team, which leads in-market storytelling and helps manage issues response in a fast-paced environment across the airline’s domestic network
Drive compelling business education campaigns that help all team members and the general public — along with the media — understand important operational business decisions
Develop and execute creative plans for educating and engaging team members about key corporate initiatives, focusing on how these initiatives affect them and their day-to-day job
Work with the media to educate them on American Airlines operations, keeping all key stakeholders informed and updated
Work closely with senior leaders and departments throughout the airline to provide strategic counsel and quickly mitigate issues
Uphold the integrity of the Global Engagement division by developing and maintaining strong relationships between Global Engagement and operational leaders across the system, as well as with other workgroups within the organization
Identify proactive external media opportunities for the airline and assume media 'on call' duties
Lead a team of other operational communicators who are charged with telling American's operational story and fiercely defending its reputation
Qualification
Required
Bachelor's degree in communications or relevant field, or equivalent experience/training
10+ years relevant work experience in communications in a corporate, agency or newsroom setting (or related field)
7 years of progressive leadership experience
Demonstrates the highest standards of ethics and integrity
Relentlessly hardworking, with a passion for and ability to thrive in a 24/7 environment
Excels at juggling multiple projects at one time
Writes like a pro and manages media with ease
Thinks critically and exhibits a 'no surprises' and 'no stone left unturned' mentality
Collaborates effectively with other department leadership
Strong analytical skills, quantitative ability, solution and detail-oriented
High level of professionalism and discretion in handling confidential information
Strong team player with ability to work successfully at all levels of the organization
Preferred
Experience working in a fast-paced environment
Experience working as a reporter or journalist or in corporate communications or media relations for a large, multi-national organization is a plus
Excellent organizational and project management skills and ability to meet deadlines
Ability to lead tasks, manage processes, analyze and problem-solve, work independently as well as in a group
Experience providing strategic counsel to senior leaders
Previous experience guiding internal and external partners, connecting workgroups and teams to ensure strategies and impacts are clearly understood
Experience leading teams and developing their careers with care
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
Dallas Morning News
2026-01-11
The Philadelphia Inquirer
2026-01-09
Nassau Guardian
2026-01-09
Company data provided by crunchbase