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Duke Energy Corporation · 2 days ago

Products & Services Manager or Senior Products and Services Manager

Plainfield, IN

Full-time

Hybrid

Mid, Senior Level

2+ years exp

Duke Energy Corporation is focused on making a difference in people's lives and is seeking a Products and Services Manager to oversee large commercial and industrial demand response programs in the Midwest. The role involves enhancing customer satisfaction, managing complex products and services, and identifying new business opportunities while collaborating with stakeholders.

Clean EnergyEnergyHardwareHydroelectricOil and GasService Industry

No H1B

Responsibilities

Develop products, programs and service enhancements to improve market effectiveness and work with Product Development on new product initiatives. Provide support and expertise to development of new products and services for customers

Identify and facilitate needed improvements, develop and implement promotional strategies and expand offers to other jurisdictions when/where appropriate

Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion

Work with product stakeholders to develop and implement marketing campaigns for the Products when approved. Measure and report on performance

Work with product stakeholders to investigate and pilot new technologies, delivery channels and product extensions

Support other areas of the company with advanced demand response technical expertise (e.g. Strategic Planning, Asset Planning, Power Trading, RTO Compliance, Products & Services, Solutions Development, Rates)

Develop and evaluate metrics that provide opportunities to improve lead generations and close rates by implementing initiatives to improve sales effectiveness

Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources

Lead and facilitate the development of campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction

Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives

Mentor and act as an informal leader to other team members to assist their product performance and management capabilities

Standardize products, programs and services across all jurisdictions where business justification exists

Manage the balance of regulatory and non-utility product opportunities in each jurisdiction

Deliver on expected P&L, financial growth, customer satisfaction and regulatory objectives for products, programs & services

Develop, communicate and execute long-term / annual product plans, market and segment plans to deliver financial results in total and for each jurisdiction

Deliver plans within capital and O&M budget

Understand and interpret EM&V reports and adequately represent product related areas

Represents company as Duke Energy executive in addressing elevated customer forums, industry organizations, trade associations, customer complaint resolution, disputes, and other customer requests, often at the executive level within customer organizations

Continually reviews work processes within assigned products, programs and services and takes timely action for improvement

Develop capital and O&M budgets for product, programs and services

Provide strategic leadership/guidance in Industry by contributing to the recognition of Duke Energy as a national leader in that industry

Develop product lines of products, programs and services that identify and facilitate needed improvements, develop and implement promotional strategies and expand offers

Maintain awareness of legislative and regulatory activities by forming strategic partnerships and supporting the development and demonstration of strategy and products and services

Maintain Industry awareness by evaluating opportunities and executing public relations and promotional initiatives to increase Duke Energy’s product awareness and product advocacy

Lead the development of strategies for promotion of all products, program and services

Ensure that electronic interfaces with Duke Energy is secure, near real time and accurate

Manage and modify contractual obligations for the program

Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders

Direct development of performance goals and tracking systems to monitor product analytics, customer satisfaction and earnings growth goals

Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets

Qualification

Demand response programsProduct managementProgram managementEnergy managementFinancial acumenProject managementMicrosoft OfficeChange managementAnalytical skillsInterpersonal skillsLeadership skills

Required

Bachelor's degree in Marketing, Business, Engineering, Finance or other related degree AND two (2) years minimum of related work experience

In lieu of Bachelor's degree(s) AND experience listed above, High School/GED AND nine (9) years minimum related work experience

Bachelor's degree in Marketing, Business, Engineering, or other related degree AND three (3) years minimum of related work experience

In lieu of bachelor's degree and experience listed above, High School/GED AND ten (10) years minimum of related work experience

Preferred

Previous experience with demand response programs

Product management, program management, energy management, project management or process management experience

Experience working with large industrial customers or external vendors

Experience working with both internal and external stakeholders

Proficient in Microsoft Office software tools

Proven project management skills

Demonstrated ability to learn new systems

Experience successfully working in a team environment to achieve shared goals

Experience working in utility regulatory environment

Comprehensive financial and business acumen

Master's degree

Certified Energy Manager

Prior experience with Regional Transmission Organizations

Professional Engineer

Analytics capability / proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, project development

Ability to represent the company and develop relationships with influential / hostile audience on contentious issues: on key community, regional or national boards/committees; in community events or with Subject Matter Experts (SMEs) for use with media, public meeting, etc

Multi-function or multi-departmental experience

Demonstrated experience in change management, process integration and implementation and supervisory or management experience

Business operation experience

Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy

Demonstrated effective work habits, e.g. displaying initiative and persistence in carrying out work assignments, seeking to continually improve knowledge and skills, knowledge and innovation in support of continuous improvement and enhanced productivity