Apply on Employer Site

KeyBank · 16 hours ago

Lead Specialist- Account Reconciliations (ARP)

Brooklyn, OH

Full-time

Hybrid

Entry, Mid Level

$18.75/hr - $24.52/hr

1+ years exp

KeyBank is seeking a Lead Specialist in Account Reconciliations to join their operational team. This role focuses on providing accurate check disbursement reporting and supporting corporate clients with their accounts while ensuring adherence to established procedures and guidelines.

Banking

Responsibilities

Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work

Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

Reviews and ensures proper documentation or procedures are used for moderate activities Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor

Provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers

Individuals at this level are expected to use some independence of thought but refer more complex problems to supervisors or other experts

Contributes to workflow or process change and redesign and forms a strong basic understanding of the specific product or process

Establishes a comfort level and good rapport with corporate clients and other internal lines of business

Accountable for regular reporting and analysis requests

Typically covers a broad range of responsibilities rather than focusing on one specific role

Recommends and implements programs to solve routine issues

Is fully proficient in duties while working under moderate to limited supervision

Other duties as assigned

Qualification

MS Office365Analytical skillsProblem resolutionDigital literacyAttention to detailCustomer serviceVerbal communicationWritten communicationInterpersonal skillsTime managementOrganizational skills