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SINEXCEL · 13 hours ago

Technical Support Engineer

Irvine, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

SINEXCEL is a company that specializes in providing technical support and services for their products. They are seeking a Technical Support Engineer responsible for installation, after-sales support, and maintaining customer satisfaction through effective communication and troubleshooting.

BatteryElectronicsManufacturing

Hiring Manager

Cony Hong

Responsibilities

Responsible for the guidance of installation, commissioning, and startup of company products at customer sites to ensure the equipment operates smoothly as per customer requirements

Provide on-site technical support according to the product manuals and customer needs, resolving any technical issues during installation and commissioning

Provide technical guidance for routine maintenance and repair services for equipment to ensure stable operation and minimize customer downtime

Offer technical consulting to customers, resolve operational issues, and ensure the equipment and systems remain in optimal condition

Maintain good communication and interaction with customers, respond to customer needs promptly, and ensure high customer satisfaction

Collect customer feedback, propose improvement suggestions, and collaborate with relevant departments to continuously improve product and service quality

Respond quickly to customer equipment failures, perform troubleshooting, diagnose issues, and provide effective solutions

Cooperate with the headquarters technical team to analyze and resolve product issues, ensuring continuous product quality and support improvement

Regularly compile after-sales service reports, track equipment performance and customer feedback, and provide necessary data support

Analyze failure types, frequencies, and other data, offer preventive maintenance suggestions, and optimize equipment maintenance strategies

Qualification

Technical SupportTroubleshootingData AnalysisElectrical EngineeringCustomer Relationship ManagementFlexibility

Required

A Bachelor's degree or higher in Electrical Engineering, Mechanical Engineering, Automation, Computer Science, or a related technical field

2-4 years working experience about pre-sales/after-sales technical support in energy storage, E-mobility, inverters or other electrical product business

A valid international or European driver's license (depending on country requirements)

Ability to travel and flexibility in work schedule

Company

SINEXCEL

Founded in 2007, SINEXCEL is a global pioneer in modular energy storage, EV charging, and power quality solutions, backed by nearly two decades of expertise in power electronics.

Founded in 2007

Shenzhen, Guangdong, CHN

1001-5000 employees