Apply on Employer Site

Atlantic Casualty Insurance Co. · 14 hours ago

Senior Claims Manager

Glen Allen, VA, US

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and a proud affiliate of the Auto-Owners Insurance Group. The Senior Claims Manager will manage personnel to ensure prompt and efficient claim processing, oversee complex claim files, and provide direction and settlement authorization while maintaining compliance with company guidelines.

Insurance

Responsibilities

Assist in developing hired claim supervisors through continuous coaching, training, and evaluating

Direct examiners/adjusters in the proper investigation of coverage and liability issues and extend settlement authority to effect accurate, timely, cost-effective handling of claims

Give technical direction to both supervisors and adjusters

Manage litigation, subrogation, and salvage to ensure cost effective returns

Furnish appropriate weekly and monthly management reports/results to Director of Claims

Assist in training and developing adjusters

Interpret insurance contracts

Conduct monthly quality control reviews of claim files

Ensure employee objectives, performance and evaluations are consistent with department goals and objectives

Manage performance, resolve conflicts and opportunities, and distribute and check work

Recommend new hires, salary increases, and promotion and termination of associates

Consistent contact with all stakeholders including but not limited to claims directors, examiners, adjusters, insureds, claimants, attorneys, vendors, agents and other department managers

Develop relationships with auditors and government/regulatory agencies

Maintain confidentiality of pertinent information

Perform other similar or related duties as assigned

Qualification

Claims handlingAdjuster licenseMulti-line claimsLitigation knowledgeCommunication skillsNegotiation skillsAccounting principlesMedical terminologyTechnical directionProblem-solving

Required

4-year degree from an accredited institution

10 years' successful claims handling including advanced skills in coverage, investigation, negotiation, salvage, and subrogation is a plus

3-5 years' experience as Manager is a plus

3-5 years' experience with multi-line claims; heavy emphasis on Commercial Garage/Auto, Commercial Liability, Material Damage and Commercial General Liability

3-5 years' experience with multi-state responsibilities is a plus

Experience with Excess and Surplus lines is a plus

Current resident adjuster's license

Non-resident adjuster license where required in the state where ACIC does business

Proficient knowledge of and adherence to state laws and regulations governing the handling of property and casualty claims

Excellent computer skills

Advanced communication skills are required to understand, interpret, and convey technical information

Proficient understanding of accounting principles, construction, underwriting, marketing and auto physical damage estimating

Knowledge of medical terms and legal issues

Proficient knowledge of the litigation process and procedures

Proficient knowledge of coverage, investigation, negotiation, salvage, arbitration subrogation, construction, and auto physical damage

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of instructions in written or diagram form

Benefits

Health, Dental & Vision plans (HSA & PPO options)

401(k) with company match + financial advisor access

Tuition reimbursement & student loan assistance

Paid parental leave

Counseling and mental wellness support

Flexible work and in-office schedules

Company

Atlantic Casualty Insurance Co.

Atlantic Casualty Insurance Company (Atlantic Casualty) was formed by Strickland Insurance Group (SIG) in 1983 to underwrite a substantial book of non-standard personal auto.

Founded in 1983

Goldsboro, North Carolina, USA

201-500 employees