NISSAN ECUADOR · 1 day ago
Regional Analyst 1 Customer Experience
Irvine, CA
Full-time
Hybrid
Entry Level
$71K/yr - $109K/yr
1+ years expNissan is seeking a Regional Analyst 1 Customer Experience to join their team in Irvine, CA. This role involves coordinating tracking and analysis of action plans to enhance customer experience and supporting communication of national programs for dealerships.
Automotive
No H1B
Responsibilities
Combines customer quality data from multiple sources; understanding their meaning, relationships and impact
Analyzes and interprets data; Compiles ideas on best practices and shares with regional leadership team
Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region
Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Market Intelligence studies
Assists with tracking progress of action plans
Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc
May perform other related duties as assigned
Qualification
Required
Bachelor's degree required
1-3 years (Analyst) progressive Marketing and Sales experience
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products
Ability to function effectively and remain productive in an office environment
Dedication to meeting the expectations and requirements of internal and external customers
Result driven even in the face of resistance or setbacks
Ability to present ideas and analysis in an effective manner
Ability to understand the complexities of situations and solicit assistance from others as needed
Excellent communication skills with high attention to detail and analytical mindset
Adaptable and results focused with the ability to work in fast-paced, high-intensity environment
Must be open to future relocation
Preferred
Previous experience at the specialist level in Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing
Previous sales or dealership contact experience
Benefits
Comprehensive Benefits Package
Medical
Mental health
Parental leave
Retirement savings
Unique Nissan perks
Discounts on lease vehicles as part of our Employee Lease Program
Vehicle Purchase Program (VPP)
Company
NISSAN ECUADOR
Somos una corporación automotriz en constante crecimiento, que trabaja con pasión, para ofrecer soluciones de movilidad inteligente, innovadoras y de calidad.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase