GE HealthCare · 4 hours ago
Multi- Modality Field Engineer
United States
Full-time
Remote
Senior Level
5+ years expGE HealthCare is seeking a Multi-Modality Advanced Field Engineer responsible for meeting service repair needs of customer equipment and enhancing customer satisfaction through service excellence. The role involves troubleshooting, installation, and maintenance of designated equipment while maintaining strong relationships with customer representatives.
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Responsibilities
Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment
Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintaining tools and test equipment properly and ensuring they are calibrated
Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area
Working as a member of the local team to provide efficient and cost effective service delivery to all accounts with assigned area
Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes
Installation: Plays a leading role in complex and multi functional rooms
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines Identify and report any quality or compliance concerns and take immediate corrective action as required Insure timely dispatch closure
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Qualification
Required
Qualified to National Diploma or B-Tech Degree level or equivalent
Technical analytical skills 5+ years Field Services experience
Comprehensive knowledge of a specific Diagnostic Imaging modality or multi-modalities
Sought by others for guidance and advice
Proficiency in English
Ability to work independently with minimum direction
High work standards and quality. Initiative and motivation
Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
Preferred
Previous experience with X-ray / Vascular Labs and Ultrasound is desirable
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
H1B Sponsorship
GE HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
eeNews Europe
2026-01-09
2026-01-06
Company data provided by crunchbase