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RAYUS Radiology · 12 hours ago

Scheduling Specialist

Chelmsford, MA

Full-time

Onsite

New Grad, Entry Level

RAYUS Radiology is looking for a Scheduling Specialist to join their team, focusing on enhancing the radiology experience for patients and referring professionals. The role involves managing appointment scheduling, handling insurance pre-certifications, and ensuring accurate patient data entry.

Hospital & Health Care

Responsibilities

Answers phones and handles calls in a professional and timely manner

Maintains positive interactions at all times with patients, referring offices and staff

Schedules patient examinations according to existing company policy

Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately

Ensures all patient data is entered into information systems completely and accurately

Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment

Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction

Maintains an up-to-date and accurate database on all current and potential referring physicians

Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices

Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)

Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

Pre-certifies all exams with patient's insurance company as required

Verifies insurance for same day add-ons

Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

Completes other tasks as assigned

Qualification

Scheduling appointmentsInsurance verificationPatient communicationDatabase managementProfessional phone handling

Required