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Hilti North America · 1 day ago

Resident Field Engineer

Raleigh, NC

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Hilti North America is a global leader in construction innovation, seeking a Resident Field Engineer to represent the company within customer environments. This role involves applying technical expertise to enhance customer solutions, supporting engineering designs, and collaborating with various stakeholders to ensure project success.

Construction

Growth Opportunities

Responsibilities

Act on behalf of Hilti within the customer’s environment, applying Hilti expertise to improve solution choices while learning ways to replicate this approach across additional accounts with a typical Field Engineer and Engineered Solutions Specialist arrangement

Support the technical needs and inquiries of the account capture team, including business developers, regional managers, and account managers

Build and maintain a contact matrix within the customer’s engineering design units to identify upcoming projects in the pre-design phase

Develop engineered solutions for overhead grid systems, multi-trade racking, raised floors, pipe and cable tray supports, seismic bracing solutions, and electrical and instrumentation stands

Conduct practical checks and value engineering on engineered solutions to ensure suitability for the project environment, application, and market competitiveness

Support the delivery of engineering designs through Hilti’s Building Information Modeling (BIM) services, attend project coordination meetings, and assist the Building Information Modeling Engineering Project Manager with client technical questions

Promote the use of Hilti software within the engineering departments of assigned customer accounts

Collaborate directly with the Project Management Office (PMO) to gather necessary information, relay questions, and manage change requests between the PMO and the customer

Support coordination with third-party engineering and design partners. Generate complete engineering resource support requests and participate in project meetings to monitor progress and timelines of project delivery

Track successes and failures, regularly providing assessments on return on investment and bid proposal conversion rates

Leverage support from Hilti’s Technical Back-Office, Field Engineers, Regional Managers, Engineered Solutions Specialists, Project Managers, and Account Managers as needed throughout project delivery

Oversee and review bills of materials while supporting the sales team and Project Management Office in order fulfillment

Provide field training to customers during installation as needed

Provide feedback to product and technical departments regarding customer needs for products, software, or programs

Increase customer productivity by guiding and coordinating engineering designs, supporting jobsite visits with account managers, and assisting Project Managers and Strategic Business teams

Actively utilize Hilti’s Customer Relationship Management platform to share progress and maximize Hilti’s scope of work on assigned projects, ensuring specified applications are captured through to sales conversion

Coordinate effectively across multiple departments and leaders within Hilti

Understand local codes, regulations, and technical criteria, and communicate related issues and opportunities with Sales Management

Ensure the delivery of engineered solutions and calculation services through the identification of target applications, creation of designed solutions, and provision of bid packages to the customer

Review project specifications and calculations, providing feedback to designers on accuracy, suitability, cost optimization, and compliance with applicable codes

Provide sound engineering recommendations to engineers, architects, and in-house designers on specific applications, while educating specifiers on technical advantages of Hilti solutions not covered by test data

Communicate with customers in writing, ensuring technical accuracy, clarity, and a focus on practical problem-solving while minimizing Hilti’s risk exposure

Deliver professional seminars and presentations for architectural and engineering firms to educate them on Hilti products, performance characteristics, applications, and limitations

Maintain direct communication with account managers, strategic business personnel, sales managers, contractors, designers, specifiers, and code and approval officials via face-to-face meetings, telephone, and electronic communication

Perform other duties as needed or assigned

Qualification

Civil/Mechanical/Structural EngineeringHilti Field Based Designed Service CertificationBudgetary Quote CertificationProfessional engineering licenseStructural engineering design experienceInstallation system engineeringSteel design codesProject plansSpecificationsCommunication skillsProject management skills