Dell Technologies · 12 hours ago
Principal Systems Development Engineer
Hopkinton, MA
Full-time
Onsite
Lead/Staff
$157K/yr - $204K/yr
8+ years expDell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live, and play. The Principal Systems Development Engineer role focuses on minimizing downtime through Design for Diagnostics, combining hardware and software systems design, data analytics, and diagnostic automation to enhance serviceability and diagnostics capability of PowerEdge servers.
Data ManagementInformation and Communications Technology (ICT)Information ServicesInformation Technology
Responsibilities
Analyze large, complex datasets (telemetry, logs, alerts) from deployed systems to identify critical, recurring failure patterns and service pain points
Design and implement diagnostic logic and algorithms within the product architecture (firmware, software, and tools) to automatically detect, isolate, and potentially self-heal hardware and software issues
Drive Design for Diagnostics (D4D) feature requirements into next-generation products, defining the necessary telemetry, instrumentation, and fault isolation techniques
Collaborate across global teams (Product Engineering, Quality, Service) to ensure diagnostic solutions are effectively integrated into the entire product and service ecosystem
Prepare detailed technical documentation for automated diagnostic programs, procedures, and system specifications
Qualification
Required
8 to 12 years of related experience with a bachelor's degree or 6+ years with a master's degree in electrical engineering, computer engineering, data science, or a closely related technical field
Advanced understanding of complex system architectures, specifically the interaction between hardware, firmware, and operating system software
Deep, demonstrable knowledge of diagnostic methodologies and sustaining engineering principles, with a clear focus on improving field serviceability and customer experience
Expertise in using SQL and Python to gather data from the data lake and proficiency in using Microsoft Excel and PowerBI for data analysis
Ability to transform raw field telemetry signals into concrete, deployable diagnostic actions and automated, closed-loop workflows
Preferred
Familiarity with PowerEdge hardware, iDRAC, BIOS, and experience utilizing Machine Learning, statistical modeling, or pattern recognition for predictive failure analysis and anomaly detection
Familiarity with industry-standard telemetry, logging infrastructure, and advanced understanding of product reliability engineering principles and their application in diagnostics
Benefits
Benefits and Perks of working at Dell Technologies
Your life. Your health. Supported by your benefits.
Company
Dell Technologies
Dell Technologies provides essential infrastructure for organizations to build their digital future.
10001+ employees
H1B Sponsorship
Dell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (240)
2024 (247)
2023 (210)
2022 (311)
2021 (323)
2020 (294)
Funding
Current Stage
Public CompanyTotal Funding
$4.5B2025-09-27Post Ipo Debt· $4.5B
2018-12-28IPO
Leadership Team
Todd Edmunds
Global CTO Smart Manufacturing, Edge Compute and Digital Twin
Jillian Mansolf
Senior Vice President Global Sales Strategy & Transformation
Recent News
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