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Joybyte · 1 week ago

Account Manager Rockstar: Build Relationships, Drive Client Success

Arizona, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Joybyte is a proud recipient of AZ Central's Top Companies to Work for in Arizona! The Account Manager will serve as the primary liaison for clients, focusing on building relationships and driving the success of social commerce projects, particularly TikTok Shop.

AdvertisingSocial Media

Growth Opportunities

Responsibilities

Become a Client Champion: Build and nurture long-term client relationships, acting as a trusted advisor who understands their needs and goals. Proactively manage their expectations and exceed them through exceptional service

Onboard with Enthusiasm: Create a positive and engaging onboarding experience for new clients. Gather all necessary information and assets for a seamless launch, ensuring a strong first impression for Joybyte

Social Media Maestro: Develop and maintain clear project timelines for social media campaigns. Manage the creation and delivery of high-quality content (posts, graphics, ads) on time and within client specifications

Collaborative Champion: Lead client meetings with confidence and foster effective collaboration with internal teams (Social Media Strategist, Content Writer, Graphic Designer) to ensure smooth workflow and timely completion of projects

Communication is Key: Maintain consistent communication with clients throughout the project lifecycle. Keep them informed of progress, address questions and concerns promptly, and ensure transparency throughout the process

Qualification

Account ManagementSocial CommerceProject Management ToolsE-commerce PlatformsContent MarketingGoogle SuiteCommunication SkillsRelationship BuildingProblem SolvingStrategic Thinking

Required

Minimum 2 years experience in Account Management (digital marketing preferred)

Strong understanding of social commerce and e-commerce platforms (TikTok Shop, Amazon, etc.) and content marketing best practices

Excellent communication and relationship-building skills - a true 'people person.'

Proven experience managing client accounts across diverse platforms, including social media, social commerce, e-commerce, and multi-channel environments

Proven ability to manage multiple projects, prioritize tasks, and meet deadlines

Problem-solving and strategic thinking skills to develop and implement winning social media strategies

Proficiency in project management tools and Google Suite

A passion for social media and a commitment to staying ahead of industry trends