Kana Hotel Group · 2 days ago
Guest Service Representative Full-time 3p-11p
Knoxville, TN
Full-time
Onsite
New Grad, Entry Level
$13/hr - $13.50/hrKana Hotel Group is dedicated to delivering exceptional service in the hospitality industry. They are seeking a Guest Service Representative to greet guests, manage check-in/out procedures, and respond to inquiries, ensuring a high-quality experience for all guests.
Hospitality
Responsibilities
Greet guests and perform check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check house count to determine the rooms available for the day
Review credit limit exception report & gets additional approval if necessary
Check expected departures for today & clears checkouts or extends stays after check out time
Update housekeeping room status when received from housekeeping
Balance departments from daily activity report at the end of shift
Performs cashier shift change when cash is in balance
Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them
Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form
Ability and flexibility to work various shifts including evenings, weekends, and holidays
Qualification
Required
High School diploma or GED
Customer service experience required
Experience handling cash and credit card procedures
Attention to detail
Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions
Ability and flexibility to work various shifts including evenings, weekends, and holidays
Benefits
Free breakfast
Spa
Fitness center
Company
Kana Hotel Group
Kana Hotel Group is a hotel development & management company based in Knoxville, Tennessee and Tampa, FL, with a current portfolio consisting of 55 hotels open, an additional 9 under construction and 8 others in development to be opened by 2018.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase