Applied Fluid Power ยท 1 day ago
Customer Service Representative
Shreveport-BC Area
Full-time
Onsite
Mid Level
3+ years expApplied Fluid Power is a leading distributor and technical solutions provider in the industrial sector. They are seeking a Customer Service Representative to assist customers with parts, process orders, and generate sales leads while maintaining strong customer relationships.
Electrical DistributionElectronicsIndustrial
Responsibilities
Assist customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders
Actively create new and add-on sales and generate leads for Outside Sales
Responsible for providing sales support and service to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, etc. where fluid power is utilized
Process customer telephone orders, assist walk-in customers, price, and delivery inquiries, quoting of products and quoting on hydraulic power units and other fluid power components
Meet or exceed monthly sales and gross profit quotas, and build on existing sales accounts
Takes orders by phone, and mail, purchasing and receiving a specific product line, checking availability of stock, back order status, vendor schedules, and shipping dates; quoting prices; and writing and processing orders
Works from worksheets, inventory lists, part number files and related information in order to assist customers. Gather information as to costs, discounts, stock availability
Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders. Will investigate defects, damages, and incorrect shipments. Follow-up on status of in-house repairs. Monitors customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing necessary paperwork
Will seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add-on sell, up-sell, and provide professional customer service
Able to efficiently and professionally service sales accounts and maintain a history profile of what was discussed with the customer
Will maintain and develop good customer relationships. Continuously strive to develop and maintain customer rapport and satisfaction
Qualification
Required
Must have High School Diploma or equivalent
Three years' experience in industrial or fluid power environment
Ability to learn and apply new information quickly
Assertive team player with positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers
Good negotiation and closing skills to drive sales
Solid organizational skills, including the ability to manage multiple competing priorities
Good problem-solving and reasoning skills
Company
Applied Fluid Power
Applied Fluid Power provides power distribution services for engineering design, assembly, repair, and storeroom inventory management. It is a sub-organization of Mark Hydraulic.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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2025-12-11
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