DP Professionals (DPP) ยท 1 month ago
IT Vendor Manager
DP Professionals (DPP) is seeking an IT Vendor Manager for an opportunity in Des Moines, Iowa. This role will focus on managing vendor relationships, ensuring contract compliance, and supporting strategic sourcing initiatives.
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Responsibilities
Develop and maintain strong relationships with key IT vendors and service providers
Serve as the escalation point for vendor-related issues and disputes
Facilitate regular vendor performance and business reviews
Oversee negotiation, execution, and renewal of IT Statements of Work (SOWs)
Ensure alignment with legal, financial, and operational standards
Monitor compliance with SLAs, KPIs, and contractual obligations
Collaborate with legal and procurement teams to ensure enforceable and favorable contract terms
Track vendor spend and ensure alignment with IT budgets and forecasts
Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity
Support audits and compliance initiatives related to vendor engagements
Log and track vendor-related issues, escalations, and change requests
Coordinate resolution of service disruptions or contract disputes
Document change control approvals for IT services or infrastructure
Schedule and document vendor meetings, demos, and onboarding sessions
Communicate vendor updates, risks, and contract changes to stakeholders
Qualification
Required
Graduation from an accredited four-year college or university and a minimum of two (2) years of full-time relevant work experience
Manage vendor relationships for software, hardware, cloud services, and IT consulting engagements (3 years)
Experience tracking SLAs, KPIs, and risk metrics; initiating corrective actions for underperformance
Knowledge of IT procurement standards, including cybersecurity, data privacy, and accessibility
Ability to develop and maintain a strategic vendor portfolio aligned with the agency's IT roadmap
Conduct market research to identify emerging technologies and qualified vendors
Benchmark vendor pricing and service levels against industry standards to ensure value for money
Benefits
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents.