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Philips · 3 days ago

Biomedical Equipment Technician Site Lead (Rome, New York)

Rome, NY

Full-time

Onsite

Senior Level

$36.75/hr - $58.80/hr

7+ years exp

Philips is a health technology company dedicated to providing quality healthcare access to everyone. The Biomedical Equipment Technician Site Lead will manage and maintain biomedical equipment, ensuring strong customer relationships and compliance with regulatory requirements.

B2BConsumer ElectronicsElectronicsLightingWellness

No H1B

Responsibilities

Perform preventative maintenance and service repair on biomedical equipment utilizing the service manual, OJT, OEM, or 3rd Party training. Provides training/mentorship/technical support to other service staff

Identification and resolution of customer issues, providing the customer with the appropriate communication, and involving appropriate site service personnel. Proactive identification of issues and providing creative, comprehensive solutions for customers which go beyond simple break/fix

The Site Lead must demonstrate the ability to take ownership and lead in difficult customer circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Team or the customer at any level. May be required to manage multiple issues simultaneously

Establishes credibility and trust while focusing on fixing the customer as well as the medical products. Sets realistic customer expectations. Interfaces with end-users, department managers and supervisors on routine issues

May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management

May be required to be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status

Occasional travel to satellite locations required

Qualification

Biomedical EngineeringCBET certificationMedical equipment servicingLead/supervisory experiencePC competency

Required

Associate's degree or equivalent training/experience in electronics or Biomedical Engineering and/or CBET certification

PC competency, to include basic knowledge of word processing, spreadsheets, databases

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position