Apply on Employer Site

Seattle's Union Gospel Mission · 1 month ago

Sr. IT Network & Cloud Services Manager

Renton, WA

Full-time

Onsite

Senior Level, Lead/Staff

$91K/yr - $109K/yr

10+ years exp

Seattle's Union Gospel Mission is seeking a Sr. IT Network & Cloud Services Manager who will oversee IT staff and manage cloud services and network operations across multiple sites. This strategic role involves ensuring the reliability and security of the Mission’s hybrid infrastructure while collaborating with department leaders to drive innovation and modernize systems.

Non ProfitSocial Network

Responsibilities

Oversee, maintain, and optimize mission-wide IT networks, cloud services, and infrastructure across multiple sites

Manage hybrid technology operations spanning:

Azure AD / Entra ID, Microsoft 365, SharePoint Online

Cloud-based communication platforms (Microsoft Teams, Net2Phone, Nextiva)

Zendesk or comparable cloud ticketing/help desk systems

Support integration, access governance, and user provisioning across cloud CRM platforms, preferably Virtuous

Develop and execute strategies for network modernization, cloud migration, scalability, and security

Collaborate with data and analytics leadership to support relational database environments, including SQL-based systems and Snowflake, ensuring secure access controls and data connectivity from applications

Lead, mentor, and develop IT staff including network administrators, technicians, and help desk specialists

Provide structured opportunities for staff growth, certifications, cross-training, and leadership development

Foster a collaborative, forward-thinking, and service-oriented team environment

Partner with leadership to assess future technology needs and plan upgrades that align with mission priorities

Implement cloud governance, security policies, and best practices across systems and networks

Identify opportunities to improve efficiency through automation, cloud services, or system integrations

Develop troubleshooting strategies to reduce downtime and enhance user experience

Prepare and report on IT budgets, expenses, and resource allocation

Manage vendor relationships and cloud-service subscriptions

Ensure continuity of operations and disaster recovery readiness for both networks and cloud platforms

Oversee configuration, maintenance, and troubleshooting of:

Windows Server environments, DNS, DHCP, Active Directory / Azure AD

Firewalls, routers, switches, wireless networks

SharePoint, Teams, Exchanged Online, and O365 applications

Support onboarding operations and develop cloud-based training materials for end users

Run regular operational reports and communicate findings to leadership

Ensure all IT operations uphold Mission policies and procedures

Participate in organizational meetings, initiatives, and cross-functional efforts as required

Perform additional duties as needed to support the Mission’s success

Qualification

Cloud services managementNetwork infrastructure designAzure administrationRelational databasesWindows Server OSActive DirectoryMicrosoft 365Cloud CRM platformsNetwork devices configurationLeadership developmentTroubleshooting strategiesCloud governanceVendor managementTeam collaborationCommunication skills

Required

Bachelor's degree in information technology, engineering, or related field; or an associate's degree plus 10+ years of relevant networking experience with supervisory duties

Experience managing Windows 11, Windows Server OS, Active Directory, DNS, DHCP

Experience configuring and supporting network devices—routers, switches, firewalls, wireless systems

Experience with Microsoft 365 suite, Azure AD/Entra ID, and SharePoint Online

Familiarity with VOIP systems (Teams Voice, RingCentral, etc.)

Proficient in Microsoft Office Suite

Preferred

Understanding of relational database concepts and experience supporting data platforms such as Snowflake (permissions, integrations, connectivity troubleshooting)

Experience with Azure cloud administration, SharePoint Online

Experience with cloud CRM platforms, especially Virtuous

Experience administering Zendesk or other cloud ticketing systems

CompTIA A+, Network+, or equivalent certifications

Experience with cloud automation, scripting, or PowerShell