City of Salem ยท 19 hours ago
Customer Service Specialist
Salem, OR
Full-time
Onsite
Entry Level
2+ years expThe City of Salem is seeking a full-time Customer Service Specialist 1 (CSS1) to join their Customer Service Center team. The CSS1 will serve as the point of contact for providing excellent internal and external customer service on a wide range of City services and programs.
Government Administration
Responsibilities
Providing services, including accepting payments, maintaining financial records or other information in various systems, issuing licenses and non-developmental permits, processing registrations, and answering general inquiries as well as providing additional City services
Perform complex customer services transactions involving looking up information, cash handling, problem solving, as well as duties involving financial and accounting, account reconciliation, accounts payable, purchasing and tracking
Require independent judgement in making decisions, meeting deadlines, review of documents for accuracy, completeness, and appropriate designations
Communicate efficiently and develop effective working relationships with all levels of management, subordinates and customers
Qualification
Required
Must pass the pre-employment background check
High school graduate/GED and two years of direct customer service experience including one year of cashiering experience, or any combination of experience and training that demonstrate possession of the knowledge, skills and abilities as listed, and ability to perform the essential job functions
Must be able to work rotating shifts as assigned
Hiring managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement
Preferred
Bilingual skills preferred
Benefits
5% Bilingual incentive for qualifying candidate.
Medical, dental, and vision coverage for you and your family.
Paid vacation and sick time in accordance with City policies.
Competitive pay.
Employer-paid PERS contribution of 6%.
Opportunity for voluntary pre-tax contributions to a 457b account.
Health care and dependent care flexible spending accounts.
Voluntary long-term care.
Employee wellness program.
Employee assistance program.
Employee health clinic.
Company
City of Salem
Salem, the capital city of Oregon, lies in the heart of the lush Willamette River Valley.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Josh Eggleston
Chief Financial Officer
Jon Efe
Human Resources Business Partner
Company data provided by crunchbase