El Paso County, Colorado, USA · 2 days ago
Benefit Eligibility Associate & Specialist
Colorado Springs, CO
Full-time
Hybrid
Entry, Mid Level
$41K/yr - $59K/yr
2+ years expEl Paso County is committed to providing essential public services to the Pikes Peak Region. The Benefit Eligibility Associate & Specialist will work with individuals and families to assess eligibility needs and provide resources to enhance their success.
AssociationGovernmentNon Profit
No H1B
Responsibilities
Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork
Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources
Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements
Conducts client customer service reviews
Reviews cases for accuracy and completeness
Investigates and computes possible issuance errors; creates reports concerning circumstances, establishes claims and restores lost benefits
Responds to client requests for appeals or administrative hearings, composes rebuttal letters and attends hearings
Provides clients with information and referrals to community support services, child care assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances
Answers the Customer Service Line (CSL) and/or consumer inquiries to assist with changes and questions about our services as needed
Participates in internal committees, training, workshops and seminars
Assists with unassigned caseloads as needed
Performs other duties as required
Qualification
Required
Basic knowledge of public assistance rules, regulations, and procedures
Must be detail oriented and ensure accuracy in work. Ability to enter data in applicable databases timely and accurately
Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies and the public. Ability to provide excellent customer service
Ability to effectively plan, schedule, organize and assess situations to make prudent and appropriate decisions
Ability to provide conflict resolution and problem solving skills
Ability to use standard office equipment including computer, fax machine, copier and telephone
Maintain regular and punctual attendance
High school diploma or equivalent education
Two years of customer service or administrative experience
High school diploma or equivalent education
Three years of customer service or administrative experience
One year of experience determining eligibility for public assistance in a human services agency
Must pass conditional post offer background investigation and drug screen
Preferred
Associate's or degree or higher in a related field may substitute for the required experience
Associate's degree in a related field may substitute for one year of the required experience
Bachelor's degree in a related field may substitute for two years of the required experience
Company
El Paso County, Colorado, USA
El Paso County lies in east central Colorado and encompasses more than 2,158 square miles.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nikki Simmons
Chief Financial Officer
Eli Peña
Human Resources Business Partner
Recent News
Colorado Springs Business Journal
2025-04-05
Company data provided by crunchbase