Dexter · 2 hours ago
Customer Service/Warranty Representative
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expDexter is the premier manufacturer and supplier of axles and related components serving various markets. They are seeking an experienced Customer Service/Warranty Representative to respond to customer inquiries, manage orders, and resolve warranty issues at their Atlanta facility.
Consumer GoodsManufacturing
Responsibilities
Order Entry
Responding to customer inquiries both in person and over the phone
Maintain system information including product pricing and availability
Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed
Contact truck run customers for orders and ensuring that orders are placed on a timely basis
Make same-day follow-up calls to customers regarding back-orders and delivery dates
Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined
Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints
Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem
Qualification
Required
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers
Excellent oral and written communication skills
Self-Starter with knowledge of Microsoft Office
1-2 years' experience in Customer Service
Benefits
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
3% profit sharing in our Safe Harbor program
401(k) Plan with company contributions
Opportunities for internal career development and growth
Company
Dexter
Serving the industry for over 65 years, Dexter has earned a reputation as a trusted brand serving the utility trailer, recreational vehicle, marine, heavy-duty, agricultural, and specialty equipment manufacturers and distribution centers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Kidd
DIRECTOR OF PURCHASING
Recent News
Inside INdiana Business
2022-04-16
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