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Specter Aerospace · 3 weeks ago

Information Technology Help Desk Technician

Peabody, MA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Specter Aerospace is building the next generation of hypersonic vehicles for defense and commercial applications. They are seeking a proactive IT Service Desk Engineer responsible for providing first- and second-line technical support to end users and troubleshooting hardware and software issues.

AerospaceFuelSearch Engine

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the first point of contact for IT-related inquiries via ticketing system, email, and messaging channels

Provide day-to-day support for Office 365 applications and other business and engineering applications

Troubleshoot and resolve hardware, software, and network connectivity issues

Assist with onboarding/offboarding processes, including user setup, equipment configuration, and access management

Escalate complex technical issues to higher-level support teams when necessary

Coordinate and engage with 3rd party technical support when necessary

Maintain detailed documentation of issues, solutions, and processes in the IT knowledge base

Support the configuration and deployment of end-user devices (Windows and mobile devices)

Ensure compliance with IT policies, security best practices, and data protection standards

Contribute to continuous improvement of IT services and infrastructure and participate in small infrastructure and security projects

Qualification

Microsoft Office 365Technical support experienceTicketing systemsEndpoint management toolsIndustry certificationsCustomer service skillsBasic networkingCommunicationProblem-solving skills