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City of Thornton, Colorado · 3 weeks ago

Business Systems Analyst I/II

Thornton, CO

Full-time

Onsite

Entry, Mid Level

1+ years exp

The City of Thornton, Colorado is seeking a Business Systems Analyst who will work closely with city departments to analyze business processes and support technology solutions. This role involves gathering requirements, application support, and participating in system enhancement projects while collaborating with various stakeholders.

Government Administration

Responsibilities

Collects and analyzes and documents business requirements, to identify areas for efficiency gains, increase service offerings and meet organizational goals

Works and communicates effectively with business units to understand their operational objectives, responsibilities, processes, workflows, and aligns technology to fulfil those goals

Configures, tests, and maintains computer programs

Evaluates computer hardware and software applications to meet system functional specifications and resolve complex technical problems

Participates in IT projects to ensure business needs are met. Assists project managers with tracking projects and ensuring user tasks are assigned

Provides reports, dashboards, data sets to support business analysis and decision making. Maintains production support for existing systems, including common desktop applications and in-house developed application software

Serves as a liaison between the City business units and departments, Information Technology, external partners, and software providers on system enhancements, functionality options/enhancements, integrations, performance issues, and user experience improvements

Performs other duties as assigned

Qualification

Business process analysisSQLApplication configurationProject managementTechnical documentationCustomer serviceInterpersonal communicationProblem-solving

Required

Bachelor's degree in Information Systems, Business Administration, or related field

One year of experience in analyzing and evaluating business and/or operational processes, technology administration, fiscal administration, and customer management

Equivalent combinations of education and experience may be considered

Three years' progressively responsible combined experience in analyzing and evaluating business and/or operational processes, project management, technology administration, fiscal administration, and customer management

Knowledge of the policies, procedures and goals of the City of Thornton and the department

Knowledge of the general operations of various City departments

Knowledge of City of Thornton purchasing policies, goals and procedures

Knowledge of the fundamental principles of business operations, including financial, human resource, legal, logistical management, information technology management, budgetary, and communication practices

Knowledge of operational practices and methodologies as they pertain to the daily functions and responsibilities of all areas of municipal government services and operations

Knowledge of the proper process to prepare flow charts and documentation of software products

Knowledge of business analysis and employee training

Knowledge of Structured Query Language (SQL) and database technologies, and system workflow development

Skill in delivering high levels of simple to complex interpersonal and organizational communication via verbal and written mediums

Skill in configuring and developing reports on enterprise software application

Skill in monitoring and assessing software vendors' goods and services

Skill in facilitation of technology projects, business unit training, and cross-departmental research and review groups

Skill in writing effective and accurate business or technical documentation

Skill in recommending technology solutions to meet business needs

Skill in providing direction to small project teams, including identifying tasks and functions

Ability to effectively collect, review, verify, and analyze business data

Ability to use standard office equipment, computer equipment and software including word processing, presentation, database management, spreadsheet applications and electronic mail

Ability to interpret, understand, and comply with ordinances, regulations, standards, and laws

Ability to exercise discretion and independent judgment

Ability to provide quality customer service

Ability to establish and maintain effective working relationships with employees, management, elected officials, boards and commissions, vendors, consultants, and members of the general public