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Entergy · 2 weeks ago

Customer Service Manager I - II

Huntsville, TX

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Entergy is a provider of essential services in Texas, and they are seeking a Customer Service Manager I - II. The role involves managing relationships with local stakeholders, resolving customer issues, and ensuring high-quality service delivery in the region.

Electrical DistributionEnergyMarketingPower GridRetail TechnologyTrading Platform

No H1B

Responsibilities

Develop and maintain targeted relationships with political and key community constituents, influential civic associations and small business leaders in the region. Manage Municipal franchises within the Region including community development, local area economic dev & strategic marketing plans

Resolve escalated customer issues from PUCT, Executive Complaints, Phone Center, Media, etc. working with Customer Service Support group. Responsible for media response, communications and other publicfacing communications within the region. Support local media relations (OpCo Comm Manager responsible for maintaining relationships with key media reps)

Interact with Bus & ED group on site selection opportunities

May require managed customer account responsibilities on an as needed basis within the region

Responsible for external facing storm and emergency response

Provide leadership and coordination between operations and engineering to provide seamless service to customers and external constituents