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HomeTown Credit Union, Minnesota · 1 day ago

Member Relationship Builder / Loan Officer

1205 Minnesota 60, Faribault, MN, USA

Full-time

Onsite

Entry Level

$20/hr - $24/hr

1+ years exp

HomeTown Credit Union is dedicated to making a difference for staff, members, and the community by upholding its Core Values. The Member Relationship Builder / Loan Officer will serve as the primary point of contact for members, identifying their financial needs and providing personalized solutions to help them achieve financial success.

BankingFinancial ServicesNon Profit

Responsibilities

Greet members promptly and professionally providing support regarding products and services in a warm, friendly, and enthusiastic manner

Identify members' financial needs and promote products and services to support those needs and strengthen member relationships

Perform Member Relationship Builder functions (loans, new accounts, follow-up contacts, tracking progress, etc.)

Assist in resolving member conflicts and complaints

Maintain a thorough knowledge of all products and services

Open, close and perform file maintenance on all types of deposit accounts and services while adhering to Credit Union policies and procedures

Process and approve consumer loan applications in accordance with policy and established guidelines (excludes real estate and business loans)

Promote member financial education through seminars, member appreciation activities, on-site promotions at dealers, company visits, at schools and through community events

Qualification

Consumer lending experienceMicrosoft Office proficiencyBankingCredit union experienceCustomer service skillsAnalytical skillsMulti-taskEffective communicationDetail orientedTime management

Required

High school diploma or GED is required

Excellent customer service skills

Ability to listen and communicate effectively in person or via phone, email, MS Teams, etc

Detail orientated with the ability to multi-task, prioritize activities and manage change

The ability to work independently, utilizing analytical skills, organizational techniques, and the effective use of time management

Ability to work in an environment of urgency, which demands flexibility and on-the-spot sound decision making

Ability to get along with others in stressful, high-pressure situations while maintaining business-like composure

Regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties