Microsoft · 3 hours ago
Customer Experience Program Manager
Redmond, WA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is expanding its Cloud business through the Cloud Supply Chain (CSCP) organization, which focuses on delivering hardware infrastructure and AI capabilities. The Customer Experience Program Manager will own program management for initiatives that enhance manufacturing and delivery processes while collaborating with cross-functional teams to ensure successful execution and continuous improvement.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Own end-to-end program management for initiatives within the Make and Deliver domain, ensuring alignment with CSCP strategic priorities
Manage scope, objectives, and success metrics for programs that improve manufacturing and delivery processes and tooling readiness
Support Product Managers with the development and maintenance of program roadmaps, release plans and break down complex problems into clear scope, dependencies and deliverables
Partner with Product Management, engineering, operations, and supply chain teams to deliver integrated solutions for manufacturing and delivery workflows
Engage with stakeholders across Plan, Source, Make, and Deliver to ensure seamless execution and risk mitigation
Communicate program status, risks, and dependencies to leadership and partners with clarity and transparency
Identify critical risks to program timelines and KPIs; develop mitigation strategies proactively
Implement Lean and AI-driven approaches to optimize processes and reduce cycle times. Drive continuous improvement through feedback loops and adoption of best practices
Define telemetry and reporting requirements to measure program performance against goals
Manage dashboards and analytics to track progress and inform decision-making
Use data-driven insights to refine strategies and deliver predictable outcomes
Qualification
Required
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
Experience in program management, preferably in supply chain, manufacturing, or operations
Experience managing complex, cross-functional programs with multiple stakeholders
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Bachelor's degree in Engineering, Business, or related field; PMP or equivalent certification preferred
Excellent communication and organizational skills; ability to influence without authority
Familiarity with Lean principles, AI-driven process automation, and cloud infrastructure supply chains is a plus
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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