Synthesia · 3 days ago
Enterprise Customer Success Manager
New York, United States
Full-time
Hybrid
Mid, Senior Level
$140K/yr - $160K/yrSynthesia is on a mission to make video easy for everyone through their AI video communications platform. The Enterprise Customer Success Manager will build strong customer relationships, ensure customers realize value from their investment, and drive retention and growth.
Artificial Intelligence (AI)Content CreatorsFoundational AIGenerative AISoftwareVideoVideo Editing
No H1B
Responsibilities
Build and nurture strong relationships with key stakeholders to drive retention and growth
Conduct discovery with customers to understand business objectives and uncover new use cases
Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia
Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows
Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction
Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes
Ensure ROI and value is communicated and understood by the customer
Proactively monitor customer health, including potential risks to renewals and expansion opportunities
Own commercial conversations and all aspects of the renewal process
Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues
Qualification
Required
Customer-facing experience in Customer Success Management / Client Service / Account Management or similar ideally in B2B SaaS
A customer-centric mindset with a passion for delivering exceptional customer experiences
Proactive and organized with the ability to prioritize against competing demands
Experience in managing a book-of-business along with KPIs
A track record in managing account risk, forecasting accurately, and identifying growth opportunities
Demonstrated success in retaining and growing enterprise customers, including increasing customer adoption
Strong discovery skills resulting in a clear understanding of business goals and use case identification
Experience using sales methodology frameworks to close renewals (MEDDPICC preferred)
Capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
Excellent communication, listening and presentation skills with the ability to address objections or concerns on the fly
Ability to work collaboratively with cross-functional teams, including sales, product and support
You must be based in NYC metro area
Benefits
100% Medical, Dental & Vision
401k Plan
Paid parental leave
25 days of annual leave + Public holidays + paid sick leave
Fun culture with regular socials
A generous referral scheme
A brand new computer + monitor
Company
Synthesia
Synthesia is an AI video platform that enables users to create videos from text using advanced AI avatars and voiceovers.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$536.6MKey Investors
Google VenturesAdobe VenturesNew Enterprise Associates
2025-10-29Series Unknown· $200M
2025-04-08Series Unknown
2025-01-15Series D· $180M
Leadership Team
Victor Riparbelli
CEO & Co-founder
Lourdes Agapito
Co-Founder
Recent News
Crunchbase News
2025-12-26
2025-12-26
BusinessCloud
2025-12-24
Company data provided by crunchbase