Mohegan Sun · 5 days ago
Training Specialist
Uncasville, CT
Full-time
Onsite
Entry, Mid Level
2+ years expMohegan Sun is a prominent gaming and entertainment company, and they are seeking a Training Specialist to assist in the design, implementation, and assessment of compliance training programs. The role involves evaluating current training programs, developing flexible training initiatives, and collaborating with various departments to support organizational growth strategies.
Gambling & Casinos
Responsibilities
Evaluates current department training programs and standard operating procedures
Maintains accurate department training records in a centralized digital location
Updates departmental training materials to meet company standards
Tracks training completion rates and compliance across all departments
Develops and implements flexible training programs that are designed to support organizational growth strategies
Monitors e-learning modules that complement in-person training sessions
Coordinates logistics for external certifications or professional development programs
Maintains and develops surveys using professional design techniques to accurately capture both quantitative and qualitative data
Collects and analyzes training and guest experience outcomes to make data-driven recommendations for training improvements
Develops and maintains training data to monitor key organizational metrics
Supports the company summer internship program by scheduling events, creating capstone projects for interns, and facilitating day-of activities
Collaborates with the Mohegan Corporate Team on enterprise initiatives (i.e. enterprise job shadowing program, Corporate training programs)
Assists with administrative tasks associated with company training
Assists in the development of training within departments
Assesses and evaluates department Trainers on a consistent basis
Ensures all departmental training programs include a guest service component
Evaluates department policies and procedures to identify ways to streamline
Supports special projects related to service enhancement and employee engagement
Provides feedback to management on training effectiveness and recommend updates to programs
Qualification
Required
Bachelors' Degree in Human Resources or a related field
Two years of experience developing training content, training delivery, evaluation and tracking
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Strong presentation skills
Intermediate knowledge of Microsoft Word, PowerPoint, Outlook, and Teams
Advanced knowledge of Microsoft Excel
In lieu of a degree, six years of the previously mentioned experiences may be considered
Must complete all appropriate Human Resources Training courses
General understanding of the software and systems used by the various department Trainers and Supervisors
Knowledge of various department policies and procedures
SMART Certification
Must be able to sit in front of a computer for extended periods of time
Must be able to walk, stand, sit, bend and stretch for extended periods of time
Must be able to lift 50 lbs
Must be able to work various shifts and flexible hours, including weekends and holidays
Preferred
Two years of experience collaborating with various departments within a company to drive organizational change is preferred
Two years of experience performing data analytics
Company
Mohegan Sun
Mohegan Sun, owned by the Mohegan Tribal Gaming Authority, is one of the largest, most spectacular entertainment, gaming, dining and shopping destinations in the United States.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kelly McKinnon
Chief Financial Officer
Kevin Bilbraut
Corporate Partnerships Sales Manager
Company data provided by crunchbase