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Netsurit · 16 hours ago

Level 2 Network Engineer

Stamford, CT

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Netsurit is a dynamic, fast-growing Managed Service Provider based in Stamford, CT, focused on delivering cutting-edge IT solutions with a security-first mindset. The Level 2 Network Engineer will provide remote and onsite support to clients, acting as an escalation point for Level 1 issues and managing complex technical problems related to networks, systems, and software.

Information ServicesInformation TechnologySoftware

Responsibilities

Provide Level 2 support for desktops, laptops, printers, mobile devices, and networking issues

Manage and troubleshoot Microsoft Office 365 environments (Exchange, Teams, SharePoint)

Support and maintain Active Directory, DNS, and Group Policy

Perform onsite visits for installations, troubleshooting, and project work

Document work thoroughly in ticketing and knowledge base systems

Escalate unresolved issues to higher-level engineers when appropriate

Maintain a strong focus on cybersecurity best practices across all client environments

Stay up to date with new technologies and participate in ongoing training and certifications

Collaborate on AI-driven solutions that enhance client operations and deliver measurable business outcomes

Qualification

Microsoft Office 365Active DirectoryCybersecurity principlesRemote monitoring toolsTechnical support experienceCustomer service skillsCommunication skillsSelf-motivatedDetail-oriented