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Awell · 13 hours ago

Outcomes Engineer (Remote, US)

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $180K/yr

Awell is a company focused on improving healthcare workflows, and they are seeking an Outcomes Engineer to own real customer outcomes from start to finish. The role involves understanding customer needs, building and configuring workflows, and providing insights back into the product to enhance operational efficiency.

Health CareWellness

Responsibilities

Own a set of critical customers and their outcomes from signal → solution → adoption → impact

Work directly with customers (clinical, ops, IT, leadership) to understand •how work actually gets done•, not how it’s described

Build, configure, and iterate on workflows, data flows, and integrations with our platform with the goal to unblock real operational pain

Prototype live with customers; learn fast; ship small; adjust based on reality

Decide when to build something bespoke and when to push for reuse - consciously and explicitly

Act as a forcing function: turning ambiguity into decisions and momentum

Feed sharp, grounded insights back into product to turn local learning into systemic leverage

Qualification

Technical judgmentOutcome obsessionPattern recognitionExperience in healthcareFHIRWorkflow enginesCustomer-facing skillsAccountabilityComfort with ambiguityNarrative + execution

Required

Builder DNA: You've shipped things people depend on. 'Broken' means someone can't do their job

Outcome obsession: You don't stop at 'it works' - you care whether it actually changes behavior or results

Pattern recognition: You can spot the 2–3 interventions that remove 80% of friction in a messy workflow

Comfort with ambiguity: You don't need perfect specs; you know how to move forward without hiding behind process

Technical judgment (not perfectionism): You can reason about APIs, data models, workflows, and reliability - and you know what needs to be bulletproof vs. good enough

Narrative + execution: You can explain 'why' something matters to an exec and 'how' it works to an operator

Accountability: When something doesn't work, you fix it — you don't deflect, escalate, or hide behind roles

Customer outcomes are the only scoreboard

Reality outside the cave beats internal assumptions

You protect leverage: one-offs are conscious, documented tradeoffs — not accidents

You move fast and leave things better than you found them

You're comfortable being the person who 'just handles it.'