Alma Lasers ยท 21 hours ago
Field Service Technician II
Manhattan, NY
Full-time
Hybrid
Mid Level
$39/hr - $43/hr
4+ years expAlma Lasers is a company focused on providing medical equipment services, and they are seeking a Field Service Technician II to travel to customer sites primarily on the East Coast. The role involves diagnosing and repairing equipment, performing preventive maintenance, and providing technical support to customers.
Health CareLaserMedical Device
Responsibilities
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete all repair documentation paperwork
Provide Level 2 support via phone to customers and internal employees
Abide by company safety and health policies
Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
Set appointments to perform preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for our Client Relations team
Qualification
Required
Associates degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Ability to read diagrams and schematics
Positive attitude and approach to the job responsibilities and the Alma team
Excellent organizational skills
Ability to multitask
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Test machines after repair to ensure proper functionality
Maintain and complete all repair documentation paperwork
Provide Level 2 support via phone to customers and internal employees
Abide by company safety and health policies
Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
Set appointments to perform preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for our Client Relations team
Planning
Problem Solving/Analysis
Technical Capacity
Organizational Skills
Customer Facing Communication Proficiency
Ability to retain large amounts of information
Travel 75-90% as needed
Documentation showing eligibility to work in the United States will be required
Preferred
Experience with component level repair
Knowledgeable of ISO 13485 certification
NetSuite and Salesforce experience
Benefits
Eligible for overtime pay in accordance with state and federal guidelines
Company
Alma Lasers
You already know we create amazing technology that helps millions around the world to live better, more confident lives.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-05-03Acquired
Leadership Team
Eyal David
CEO & President
Recent News
Google Patent
2025-05-05
Company data provided by crunchbase