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Terra West Management Services · 1 week ago

OM Admin Clerk

Las Vegas,NV,US

Full-time

Onsite

New Grad, Entry Level

Terra West Management Services is seeking an OM Admin Clerk to provide administrative support to various departments. The role involves handling customer service calls, verifying package sales, and maintaining accurate data for the Marketing Call Center.

Real Estate

Responsibilities

Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to:

Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications

Adheres to the Company script when communicating with prospective owners and members

Handles customer service calls to include date changes and general package information

Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times

Follow up on all pending requests until completion and return all calls in a timely manner

Completes pre-arrival confirmation calls

Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole

Responsible for professionally and courteously handling escalated guest issues

Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center

Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals

Adhere to all company and departmental policies and procedures

Additional duties that may be assigned to meet business needs