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Dexory · 10 hours ago

Senior UX Research Lead (Travel Required)

Wallingford

Full-time

Onsite

Senior Level, Lead/Staff

6+ years exp

Dexory is a company focused on developing advanced software and robotics to transform global logistics. As the Senior UX Research Lead, you will lead the UX research practice, ensuring that user needs and behaviors are deeply understood and integrated into product design, fostering a culture of empathy and evidence-based decision-making.

Artificial Intelligence (AI)Data VisualizationLogisticsRetail TechnologyWarehouse AutomationWarehousing

No H1B

Responsibilities

Strategic research leadership: Define and execute the UX research strategy for the product design team; identify knowledge gaps, prioritise research efforts aligned to product roadmap, and advocate for user-centred design principles across the organisation

Deep qualitative discovery: Lead generative research to uncover latent user needs, mental models, pain points, and opportunity spaces through ethnographic studies, contextual inquiry, shadowing, and in-depth interviews in warehouse and operational settings

Design validation & iteration: Plan and conduct evaluative research (usability testing, prototype testing, concept validation) throughout the design process; provide actionable insights that refine wireframes, prototypes, and final designs

Cross-functional collaboration: Partner closely with Product Designers to inform design decisions from discovery through delivery; work with the Product Insights Lead to align qualitative findings with quantitative signals and create a holistic understanding of user needs

Specialist methodology application: Deploy advanced UX research methods (card sorting, tree testing, journey mapping, diary studies, co-design workshops) tailored to complex B2B and operational users

Accessibility & inclusive design: Champion inclusive research practices; ensure diverse user representation and identify accessibility requirements that shape equitable product experiences

Insight synthesis & communication: Translate research findings into compelling narratives, design principles, and actionable recommendations; create rich deliverables (personas, empathy maps, journey maps, mental models) that inspire and guide design decisions

Research operations & repository: Build and maintain a centralised research library; establish best practices, templates, and processes that enable the team to access and leverage insights efficiently

Stakeholder engagement: Present research findings to leadership and cross-functional teams with clarity and impact; build empathy across the organisation by bringing user stories and evidence to life

Capability building: Mentor Product Designers in research skills; facilitate team workshops; foster a research-informed design culture where everyone contributes to understanding users

Qualification

UX research experienceQualitative research methodsB2B SaaS experienceDesign tools proficiencyStakeholder managementCommunication skillsMentoring skillsCollaboration skills

Required

6–8 years' experience in UX research, with at least 2 years in a senior or lead capacity, ideally within B2B SaaS, enterprise software, or complex operational/industrial domains

Expert-level proficiency in qualitative research methods (ethnography, contextual inquiry, in-depth interviews, usability testing, co-design) and mixed-methods approaches

Strong experience designing and conducting research in challenging environments (e.g., warehouses, field operations, industrial settings) and with diverse user groups (frontline operators to decision-makers)

Proven ability to synthesise complex findings into clear design implications and influence product strategy through compelling storytelling and evidence

Demonstrated experience collaborating with Product Designers, Product Managers, and cross-functional teams in agile environments

Familiarity with design tools (Figma, Miro) and research platforms (Dovetail, UserTesting, Optimal Workshop)

Excellent stakeholder management and communication skills; able to adapt communication style from technical teams to executive audiences