Würth Industry of North America · 1 month ago
Inside Sales Representative - Competency Center
Bondurant, IA
Full-time
Onsite
Mid Level
3+ years expWürth Industry of North America is a company that provides proactive supply chain solutions and industrial products. They are seeking an Inside Sales Representative who will act as the internal contact for customer accounts, managing data analysis and customer support to enhance the sales process and improve account retention.
Transportation/Trucking/Railroad
Responsibilities
Work to meet all established Key Performance Indicators (KPI’s)
Always represents the company professionally and courteously
Partners with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
Effective management of all customer’s master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.)
Proactively drives account management while executing tasks to support the sales process and move opportunities forward
Collaborates professionally with cross functional teams to identify and resolve customer issues
Work to improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability
Follow company guidelines to establish selling prices and profit margins. Actively research profitability concerns
Supports in preparing continuous improvement reviews for our customers
Work with established reporting tools for inventory review and new item additions
Manage customer portals for demand, quote requests, and corrective actions
Maintains and builds customer relationships to become a trusted consultative advisor
Read and decipher customer prints to provide accurate customer quotes
Recommend and identify internal process improvements
Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
Up sell products and services through weekly sales or company promotions
Performs other duties, as assigned
Qualification
Required
Minimum 3 - 5 years customer service/inside sales or related experience is required
Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
Advanced Excel skills
Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material
Ability to analyze data to make decision and impacts for the customer
Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations
Must be able to verbalize thoughts and information via phone and in person clearly and concisely
Excellent judgement and decision-making skills
Ability to establish credibility, respect and trust from internal colleagues and external customers
Ability to keep employees motivated, create a team environment and resolve conflict
Must occasionally lift, carry or move up to 25 lbs
Preferred
Bachelor's Degree highly preferred
SAP skills are advantageous
Benefits
Maternity/Paternal leave after 1 year of service
Tuition Reimbursement eligible after 1 year of service
Health benefits and programs - medical, vision, dental, life insurance and more
401(k)
Short term disability
Long term disability
Paid Time Off, accrued per pay period, additional day earned per year of service
10 paid holidays
Company
Würth Industry of North America
Würth Industry of North America A division of the Würth Group, one of the world’s largest distributors of assembly components, allowing us to provide customers with superior service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jensyn Gurtz, PHR
Human Resources Business Partner
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